my buyback process

[ram_man]

I thought I'd make one topic about this whole process. I haven't involved a lawyer formally yet. I filed with a central customer service manager with ford and she created a packet of all the info and ford reviews it and decides if theyll buy it back or replace the car or tell me to get lost. Once ford receives the packet they have 10 days to give an answer. Has anyone else had to go through this what was your experience? Any advice being this is a learning experience I'd like to do everything in my power to ensure i get the responses i want from them.
The car has been in the shop 6 times for the same issue they now think the pcm is bad but the part is on back order with no current release date. And its been in a bunch more times than just 6 but thats been the most recurring issue. Its also had 5 times in for strut popping. Any advice is appreciated.

 

[The_Jeff]

You're making the good faith effort for them to make this right, and it's not costing you lawyer fees. Good next step. But remember the Ford lady isn't your friend and you probably won't get too far.

Get copies of correspondence. You got burned by going to dealers and they didn't put you in the system.

 

[CT8]

Keep us informed . This is a learning experience !!!

 

[JimPghPA]

Moral of the story, "Don't buy a 2014 Ford Focus".

 

[Nick1994]

The cost for a tech to do all the repairs you've had for the car has probably cost a large portion of the purchase price of the car. They didn't make a dime selling that turd.

 

[ram_man]

Lol nope they didnt. I just hope they'll either repurchase or replace it. If i got a lawyer which would cost ford more money that would guarantee something to happen. So I hope theyre smart enough too do it without a lawyer itll be cheaper for them .

 

[CT8]

Ford has all the money in the world compared to us little people. Ford will figure out the lowest cost means to the problem.

 

[Doog]

Originally Posted By: ram_man
Any advice is appreciated.


Yeah, do what I did....traded it on a Toyota....GM is now just a fading memory never to be visited again. Since then have converted all the family vehicles to Toyota/Lexus products...no major issues. (10 years later)

 

[Jimmy9190]

Originally Posted By: ram_man
I thought I'd make one topic about this whole process. I haven't involved a lawyer formally yet. I filed with a central customer service manager with ford and she created a packet of all the info and ford reviews it and decides if theyll buy it back or replace the car or tell me to get lost. Once ford receives the packet they have 10 days to give an answer. Has anyone else had to go through this what was your experience? Any advice being this is a learning experience I'd like to do everything in my power to ensure i get the responses i want from them.
The car has been in the shop 6 times for the same issue they now think the pcm is bad but the part is on back order with no current release date. And its been in a bunch more times than just 6 but thats been the most recurring issue. Its also had 5 times in for strut popping. Any advice is appreciated.


The Ford Customer Service Manager probably has to send your file to the Ford Area Service Manager for review. The main thing they will look at will be whether the car qualifies for Lemon Law in your state. If it does, they may buy it back which will cost Ford less money than a Lemon Law case. If it is questionable whether the car qualifies for Lemon Law Ford will either refuse to pursue it any further or tell you to go to arbitration. This case sounds to me like Ford would lose in arbitration and they would very likely lose in Lemon Law as well. I am surprised it took Ford this long to send the case for review. Just be aware that if they do buy the car back, they will only pay for the car itself. If you had any negative equity or overallowance on a trade, it is still your responsibility to pay that back. Ford will also deduct money from the buyback for the miles you have put on the car during the time you have owned it. There are only a few states that do not allow the usage deduction. So you could wind up still owing money to the bank. Ford may buy the car back but that does not necessarily mean they will pay off the entire loan. I hope it goes your way and you can get out of this deal in the best shape possible.

 

[ram_man]

Originally Posted By: Jimmy9190
Originally Posted By: ram_man
I thought I'd make one topic about this whole process. I haven't involved a lawyer formally yet. I filed with a central customer service manager with ford and she created a packet of all the info and ford reviews it and decides if theyll buy it back or replace the car or tell me to get lost. Once ford receives the packet they have 10 days to give an answer. Has anyone else had to go through this what was your experience? Any advice being this is a learning experience I'd like to do everything in my power to ensure i get the responses i want from them.
The car has been in the shop 6 times for the same issue they now think the pcm is bad but the part is on back order with no current release date. And its been in a bunch more times than just 6 but thats been the most recurring issue. Its also had 5 times in for strut popping. Any advice is appreciated.


The Ford Customer Service Manager probably has to send your file to the Ford Area Service Manager for review. The main thing they will look at will be whether the car qualifies for Lemon Law in your state. If it does, they may buy it back which will cost Ford less money than a Lemon Law case. If it is questionable whether the car qualifies for Lemon Law Ford will either refuse to pursue it any further or tell you to go to arbitration. This case sounds to me like Ford would lose in arbitration and they would very likely lose in Lemon Law as well. I am surprised it took Ford this long to send the case for review. Just be aware that if they do buy the car back, they will only pay for the car itself. If you had any negative equity or overallowance on a trade, it is still your responsibility to pay that back. Ford will also deduct money from the buyback for the miles you have put on the car during the time you have owned it. There are only a few states that do not allow the usage deduction. So you could wind up still owing money to the bank. Ford may buy the car back but that does not necessarily mean they will pay off the entire loan. I hope it goes your way and you can get out of this deal in the best shape possible.


Well i didnt have any negative equity thank god. But yes see all the stuff you brought up is a valid concern and i don't know enough to be confident about whats going to happen. I definitely do not want to give the car back and still owe money. I would guess the best /easiest option for me is if they offer to replace the car. And then I'm not real sure how that works with financing and my current lender.

 

[Jimmy9190]

You might ask the Customer Service Rep about a trade repurchase. That is where they take back your car and put you into a similar car, minus any usage or other deductions. The new car usually has to be a car that is already in stock on your selling dealer's lot. Trade repurchase is a good solution, especially if you financed with Ford Credit and you want to stay with Ford. The rep may be less willing to trade repurchase if you have excessive miles on your current car and they may also want to consider your "loyalty" to Ford, which is how many other Fords you have bought in the past, and your service history at the Ford dealer. The dealer may be more willing to work with you and the rep on a trade repurchase too, because they will get credit for selling another car, and even on a trade repurchase the dealer still makes money on incentives, rebates, fees and dealer holdback. There are any number of different ways to make profits on a car deal. Your old car will wind up either at the auction or possibly donated to a trade school or high school auto shop. The main thing to remember is Ford does not want an unhappy customer but they and the dealer are in business to make money. Dealers don't do anything without making some sort of profit.

 

[ram_man]

Originally Posted By: Jimmy9190
You might ask the Customer Service Rep about a trade repurchase. That is where they take back your car and put you into a similar car, minus any usage or other deductions. The new car usually has to be a car that is already in stock on your selling dealer's lot. Trade repurchase is a good solution, especially if you financed with Ford Credit and you want to stay with Ford. The rep may be less willing to trade repurchase if you have excessive miles on your current car and they may also want to consider your "loyalty" to Ford, which is how many other Fords you have bought in the past, and your service history at the Ford dealer. The dealer may be more willing to work with you and the rep on a trade repurchase too, because they will get credit for selling another car, and even on a trade repurchase the dealer still makes money on incentives, rebates, fees and dealer holdback. There are any number of different ways to make profits on a car deal. Your old car will wind up either at the auction or possibly donated to a trade school or high school auto shop. The main thing to remember is Ford does not want an unhappy customer but they and the dealer are in business to make money. Dealers don't do anything without making some sort of profit.


I kind of wondered if id be better off doing a repurchase or just letting them pay off the loan and giving me the money i paid in plus my down payment and my trade in value back. Ill be honest I'm on the fence about wanting another ford i realize they arent all bad but it is tough to go back with a smile after this.

 

[ram_man]

Has anyone ever gone through a repurchase or replacement process like this? What did you learn?

 

[Jimmy9190]

PM sent.

 

[ram_man]

Jimmy9190 i sent you a pm back. And thank you for the great response.

 

[Dave Hess]

Hopefully everything works out in the end.

 

[pbm]

Originally Posted By: JimPghPA
Moral of the story, "Don't buy a 2014 Ford Focus".


I love mine (2014 Focus)...I haven't had a single issue in the year that I've owned it....
Now my 2011 Chevy Cruze (that I had to trade in and take a loss on) was another matter.

 

[Andrew1972]

Thankfully the majority of car buying experiences irrelevant to brand are relatively trouble free and decent enough owner experiences.

All car makers have a small percentage of "lemons" and bad apples but the balance work near perfectly despite what Consumer Reports predicts, FUD and internet boards state.