More proof we're doomed

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It's the only way for most companies to maintain service and remain competitive. The domestic customer service for Verizon keeps shrinking as they continue to offer more and more stuff that they used to charge premiums for ..but now off it for the same basic charges. I've looked at most of the offerings, and they're all about the same ante for the minimum service level that I require. The value just gets better (but I don't see the value to it to the amount that it costs, period). The only way to provide the same profits with less revenue is to cut jobs in CS. Bundled like I am, I got an Encore number that's supposed to directly connect me to the human that can handle my issue. I now get the robot lady whose voice recognition software needs a tweak or two ..and she NEVER offers options for the particular problem/issue that I have.
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Others have chosen the Hindi route.
 
Originally Posted By: NJC
Originally Posted By: Fester
she admitted being in Canada, I dint feel any better about it.

Fester - I'll vouch for all 33 million Canadians. We're OK.
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LOL. Nothing against most Canadians. H.ell my favorite beer is Molson. And the reason I dint feel any better was that the job was outside the US, not that the person was Indian or Canadian, although I'm sure that job went to India by now.

As far as the accent it wasn't so thick
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just threw that in, after working for so many snow birds you pick up even the most subtle accent when you've heard it before.
 
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Everyone wants the lowest proces, so that behavior drives companies to find the lowest cost solutions.

If company A outsources, it has a lower operating budget than Company B, who does not outsource. In a commodity market with lots of competition, the lower cost products will sell better in most cases.

So, you want the lowest proces? Accept the fact that the USA has significantly higher labor and overhead rates than the rest of the globe.

I worked in the outsourcing industry for a long time. My company made products for the "Big 10" electronic companies like Motorola, Nortel, IBM, etc. They were always looking to reduce the product costs, and moved their products to LCRs (low cost regions) like China, Malaysis, Taiwan, Hungary, and many other places. These LCRs have hourly labor rates of less tha $1.00.

So, if you manufacture in the USA, the typical labor rate is $15.

If your company makes 10 million units per year, the difference between a USA made product and a LCR made product is $14 million more to the bottom line.

Now take the additional $14 and put it into R&D and sales/marketing projects. This is why outsourcing gives an advantage.

Don't shoot the messanger.......
 
All true ..but just like mergers and acquisitions ..there's going to be a time that you have to pay the piper.

In all practical terms ..NOT outsourcing is the populations best bet for cutting their losses. That is, unless (and this would require them to be aware of this outcome if current trends aren't reversed) they desire 3rd world parity to become viable on the global market.
 
Gary, did I read you right? Did you imply that we should not want the 3rd world to rise to parity with us? Take something like terrorism. Would it exist if it weren't for potential recruits created by poverty, injustice, etc? I don't mean that we inflicted poverty and injustice on them, those are mostly internal problems. What I mean is, if "3rd world" nations truly improved enough (poverty, injustice) there would be far fewer recruits. And I certainly hope there is less poverty and injustice here.
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Gary, did I read you right? Did you imply that we should not want the 3rd world to rise to parity with us?


No ..I do not want to reach parity with them.

For the rest of the planet to reach parity with us ..choose any former status you please ..there would have to be (thinking) a TWENTY FOLD increase in ALL resources.

We're 5% of the global population. We commanded and consumed most of the resources produced since we could pay for them.

For any advancement in lifestyle of the globe, we have to surrender ours to enable it. As it stands ..even if you did somehow manage to double the globe's resources, we would probably still manage to get most of them and lay them to waste.

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And I certainly hope there is less poverty and injustice here.


Well, if current side effects of global development continue ..I'd say that you can expect more poverty and inequity here. We export $$ and jobs ..and replace them with the poverty that they displace.

If you plow the world flat to an even playing field ..there really isn't a whole lot to go around.

If you catch where I'm coming from here ..there is no upside to globalization for us. That is unless the alternative is global warfare to settle who gets what. Again, if you observe evolutions and flows ..they form various chapters of The League of Distinguished Gentlemen. They may be on the board of directors ..they may be in the Central Committee ..but they're all into population management and getting their cut in the process.

We are truly cattle.
 
Far more dangerous than external demand for resources would be an external brain drain, which will happen if people are given more freedom there, or if the level of stupidity here reaches a critical level.
 
Originally Posted By: Gary Allan

If you catch where I'm coming from here ..there is no upside to globalization for us.


For us sheep there isn't, but for the global elite that run the show, globalization is the ultimate goal. It's kinda like communism in a way, on a lesser scale. Bankers and corporatist worldwide get richer, and everyone else is equalizing. Slowly but surely. This most recent financial collapse has me in fear that it's the start of the real demise of the US and the real gain of the 3rd world. I don't know the answer, that's for sure, but the question has me cursing like I was taking a calculus test.
 
Originally Posted By: oilyriser
Far more dangerous than external demand for resources would be an external brain drain, which will happen if people are given more freedom there, or if the level of stupidity here reaches a critical level.


The brain drain is right here in the good ol USA. In China, Japan, India etc., they put a 10 fold emphasis on education, strict education in math and science compared to us. We've morphed from that into the PC feel good era.
 
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"Everyone wants the lowest proces, so that behavior drives companies to find the lowest cost solutions."

Everyone in the US seems to want the lowest prices, and they'll keep shopping at places that drive companies in their own communities to ship jobs overseas in order get the lowest possible prices. It was nice to see that Walmart had to pull out of Germany as they couldn't compete with the local businesses and still provide the products that the German people wanted.
 
Originally Posted By: Drew99GT
So I ordered all my Christmas gifts through Amazon this year (mistake number 9324792792374978927498). Did I receive the 2 Jeff Dunham DVDs and the German Shepard calender? Of course not. Instead, I got 2 quija boards, I bunch of blue rays I have no idea what they are, and some weird [censored] books. So after searching for 10 minutes for the customer service section of amazon's website, I finally get a phone number. I talked to "Jean Smith" (YEA RIGHT
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) who sounded like Apu's (from the Simpsons) wife. Obviously and Indian call center. Using America names is an insult IMO; a total slap in the face. Almost like [censored] you, I took your job.

I thoroughly dislike what is happening to our country.

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The first mistake was Christmas shopping.
 
We're 5% of the global population. We commanded and consumed most of the resources produced since we could pay for them.

we support most of the world.
 
Originally Posted By: Steve S

We're 5% of the global population. We commanded and consumed most of the resources produced since we could pay for them.

we support most of the world.


We're getting to the point soon at which the rest of the world could pull the plug on us and we'd flatline, as China, India, Japan, many countries in S. America are all growing middle classes.
 
Originally Posted By: Steve S

We're 5% of the global population. We commanded and consumed most of the resources produced since we could pay for them.

we support most of the world.


What we've (why do I have a hard time feeling part of "we"?) managed to do is addict the developing world to slips of green paper. They've traditionally slaved tirelessly for no other reason than to get them. It's a hard habit to break.
 
Hmm, since the "3rd world" has access to ships and airplanes, the greater the unrest there, the more we will feel it here. Isn't that enough to improve their lot?

Again, I don't mean we are responsible for the 3rd world, but the problems they are facing from their dictators and tyrants is affecting us more and more as we move forward.

And I don't have weapons of mass distraction operations in mind as improving their lot.
 
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