Morals and working with the public

Truth. ^^^

In general, younger people (under 60) seem to have missed out on simple social etiquette skills.
Can only imagine how bad it will get going forward as those already rude, raise their own.
I watched a show on Netflix about the gangs, organized crime, and cocaine/crack epidemic in the 70s and 80s. Lots of social etiquette while folks were robbing and killing on coke binges.
 
I've always assumed that one had to sell their soul to go into sales and/or marketing. Maybe their brains too, when it comes to marketing.

One size doesn't fit all in sales, that one job encompasses everything from a lemonade stand, to the guy at Boeing selling 777's.

I've sold over a billion dollars of product in may career. Actually closer to 2B than 1.

I never lied, cheated , misrepresented anything, or took money that I wouldn't have spent myself if I were in the clients shoes.
 
Last edited:
Some businesses deviate from the original business plan over time. Here's an example I posted a while back. 2 blocks from my house was a Napa store. I referred to them as "No Auto Parts Available". My last trip to their store in a attempt to purchase something, was funny. I went into the store and there were 2 people ahead of me at the counter. I listened to their conversation because there was nothing else going on. Each customer was given the old, we don't have it now, but can order it for tomorrow. They said no thanks and left. I got the same speal, and did the same. I went to our local advanced auto parts and walked in. There in line in front of me were the same guys that left napa, with the parts they wanted in hand, walking out the door. We all made eye contact and smiled. The question I have is why can they have parts on hand, and Napa doesn't stock the most common items?. You would be lucky to find the type and weight of motor oil you wanted, or wiper blades. I guess that's the reason 5 years ago they folded up the tent. Nowadays there's no reason to wait for common cars parts. Especially if you want or need to fix something today.,,,
 
The way customers treat counter people, McDonalds, etc people makes me sick.

I think everyone should be required to work in food service at some point in their lives to understand how hard it is.

My nuclear friend group and I all worked at the same restaurants as kids. We were in insane physical shape and it still wiped us out.

I cant stand it when people disrespect honest labor.
 
People with OP's mentality is the reason we have Walmart.
Nothing matters but price and how much money OP has left in his wallet when he buys something. Try calling Walmart and asking a question and see what you get.

Was a time before Walmart, Amazon and the internet that many consumers wanted and expected THE BEST! The best product ( What NAPA was known for many years ) Yes NAPA was known to be pricey perhaps THE most expensive BUT NOT OVER PRICED as even OP puts little value on what he does working for NAPA and feels its perhaps morally wrong to not be the least expensive in town!

IMO in 2025 a shop simply answering a phone and a persons question is worth a higher $. A lot goes into NAPA being pricey and OP works for NAPA and is the one answering the phone and still don't understand. The fact that the owner would even send OP to Ford to buy oil says EVERYTHING!

People like me know Napa is pricey but choose to shop NAPA because I don't want to shop Walmart etc. I want the best customer service and if one can get a good price that all well and good but some folks like me are willing to pay for a better customer experience.

My question to OP is who is he to question why his boss does what he can do to keep the doors open and his customer happy?
If I knew OP's boss would send OP to Ford or Walmart so I don't have to that would give me more reason to shop that Napa store.

OP, does not know how much or how little money someone has in his pocket and what he is willing to spend that money on.
I learned along time ago NEVER judge a customer and never assume that customer wants to buy something at the lowest price possible.

If I was OP's boss and seen this post I would suggest he go work at Walmart as I would want an employee who understands, and simply gets it...
 
Businesses have a lot of hidden overhead. I'm surprised a NAPA store has that low of a markup. A total breakdown of operating cost might show that what you thought was a high markup, was actually selling at a loss once you tally in all the overhead cost.
 
I'm not sure why someone would go to an auto parts store for a raincoat, but oh well. A simple sorry sir we don't carry that would work. Regarding sourcing parts you don't have and marking them up, that's business, as long as it is OK with the owner. It's up to the customer to decide if they want to wait, and/or pay the price. Dealing with the public is tough. People hanging up, storming out of the store, and making threats is part of the game. If you don't have the stomach for it working in a parts store or retail might not be for you.
Thats why I now do hotshot driving, the less people I have to deal with the better
 
I think everyone should be required to work in food service at some point in their lives to understand how hard it is.

My nuclear friend group and I all worked at the same restaurants as kids. We were in insane physical shape and it still wiped us out.

I cant stand it when people disrespect honest labor.
I worked in a grocery store for a few months at 16, at Burger King for a year at 17, then pumped gas for a year when I was 18. It builds character.
 
Thats why I now do hotshot driving, the less people I have to deal with the better
Funny how we all built different...
in my much younger day I had a job as a City meter reader, I was dropped off at 7 am and picked up at 3:30 and spent my day walking, reading 300-500 electric and water meters a day and many days I would not talk to a single person after being dropped off in the morning. I hated it!
All my co workers were what I would call loners, inverted, ALL but me LOVED THE JOB, most did it 30 years! Those folks were the kind that would work alone all week and then spend days off alone in the woods hunting or something when I was always in a group around friends etc...
I found out early after that LONG 11 months as a meter reader my gift was being around and working with people, I was always at my best in sales dealing with more people the better but now that i'm almost retired I want to simply be left alone!
 
Back
Top Bottom