Mavis to buy Pep Boys

They'd mail out "$5 coupons" which made their oil change packages competitive in price.
Otherwise, they were the lowest form of FLAPS.
They opened a new one near me with 7 bays.
During one visit a senior lady, who told me she had worked all over the county, whispered to me to stay away.
This was the same location which inspected recently replaced brakes on a friend's car and charged her $1,600 for new brakes.
The antagonistic slime who work there also pipe wrenched a Fumoto valve on the same car.
 
My 1st job as a teen was Pep Boys. I worked the parts counter back when we had paper books to look up parts. They were decent then and sold quality parts but the service center was just as poor as any typical chain repair shop. Before they stopped selling parts the stores were terrible - more dirtbikes and junk than auto related stuff. I saw the end coming - hate to see them go but they were on the road to the end for the last 20 years.
 
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I thought Pep Boys had been bought by AutoZone years ago as the one down the street from me that use to be Pep Boys is now AutoZone/Pep Boys going on several years and Pep Boys is relegated to the service department only. I did a search and there are these all over the country
 
I only went to them when they have tire closeout. Service wise they were worse than American Tire, and gave me prices that assume I know nothing about the going price in other chain, like I have to mount existing tires and cost $50 per wheel extra to replace TPMS, where as American Tire would just pry off the tire a bit and the replace the TPMS without having to unmount / remount.

Getting rid of the parts dept basically stopped me from going there for anything.
 
I worked for an Advance Auto that was in the same building as a Pep Boys service center. The Pep Boys used to have parts and service in the same building and when they got rid of their parts stores, Advance bought the retail space and opened shop. We sold tons of parts to Pepboys and I got to know most of their employees well. They had a couple techs who were pretty good, and several who were not. High rate of turnover on lube techs, as to be expected. Service advisors were hit and miss, one was exceptionally bad.

Quality of service will be very location dependent, like most big repair chains. Just depends on how good the techs are at that location and how well the manager runs the place. They are probably fine for state inspections, tire mount and balance and oil changes, but personally unless I knew who was working on my car, I wouldn’t use them.
 
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