Magnuson-Moss Warranty

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My Chrysler owners manual states: "Damage or failures caused by the use of non-Mopar parts for maintenance and repairs will not be covered by the manufacturers warranty".

Does this contradict the Magnuson-Moss Warranty Act? And, shouldn't my dealer have to supply my filters and other maintenance parts for free under this act?

Looking for some lively discussion.

Thanks

[ August 29, 2004, 07:45 PM: Message edited by: doitmyself ]
 
quote:

Originally posted by doitmyself:
My Chrysler owners manual states: "Damage or failures caused by the use of non-Mopar parts for maintenance and repairs will not be covered by the manufacturers warranty".

Does this contradict the Magnuson-Moss Warranty Act? And, shouldn't my dealer have to supply my filters and other maintenance parts for free under this act?


No and no.

http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm

What the Act prohibits is "Tie-In Sales Provisions".

From the FTC's website:

"Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions."

"In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty."

But your Chrysler owner's manual does not prohibit the use of non-Mopar parts. What it says is that if you use non-Mopar parts, and the parts result in damage or failure, they won't cover it.

Example: you use Ricky Ticky oil filters made in the People's Republic of China. They use a fine filter media of yak's hair and belly button lint. The canister is made of a reused #6 tin can.

Unfortunately the yak's hair plugs, and since Ricky Ticky doesn't include a bypass valve, the resulting high pressure splits the #6 tin can resulting in a complete loss of oil pressure while you're on the Interstate.

The result is several ruined bearings and a two thrown rods.

"Damage or failures caused by the use of non-Mopar parts for maintenance and repairs will not be covered by the manufacturers warranty".

As to the second question, although tie-in sales provisions generally are not allowed, a provision can be included in the warranty if the manufacturer demonstrates to the satisfaction of the FTC that the product will not work properly without a specified item or service. For example, Chrysler can specify an oil which meets the API SL certification in a 5w30 weight. This is how Ferrari can specify a Shell motor oil in the 0W-60 weight, VW can create a TDI specification, and Mercedes can enforce the 229.5 long-life specification.
 
Does this mean that if you put huge tires on your Jeep that they cant deny you a warranty claim if the gigar lighter quits working? Thats how I read it.

If your ring-n-pinon goes out the tires could be the cause and you could be denied?
 
quote:

Originally posted by Chris142:
Does this mean that if you put huge tires on your Jeep that they cant deny you a warranty claim if the gigar lighter quits working? Thats how I read it.

If your ring-n-pinon goes out the tires could be the cause and you could be denied?


Did the huge tires on your Jeep cause the "Damage or failures"?

If the wheel bearings failed due to the extra load caused by the huge tires, or a non-standard offset, you'd have the cause-and-effect that the warranty is speaking of.
 
An example would be putting non-OEM wires on your DC vehicle, having running issues or damage to a sensor or whatever and then expected them to pay to correct 1) the non-OEM wires 2) the damage caused by the non-oem part.

Also this applies to if you install say a bad SuperTech filter (enough FRAM bashing). It blows up causes all oil to drain out of block and expect DC to warranty the repair. Obviously you install a Mopar filter they cover the damage incurred if it fails.
 
Wow.......some fancy wording really makes you have to interpret things carefully.

Here is what confused me from a paragraph from the Automotive Filter Manufactures council: "Under the Magnuson-Moss Warranty Act and general principles of the Federal Trade Commission Act, a manufacturer may not require the use of any brand of filter (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty". "So, if the consumer is told that only the original equipment filter will not void the warranty, he should request the the OE filter be supplied free of charge". (Chrysler is saying that it doesn't void their warranty, they just won't cover the repair if it is due to the non OE part).

I can see that both side's statements are true.

Since Wix warrantees damage to the engine, it's o.k. to use their filters. But with other parts, I can now see why it might be wise to use Mopar parts during the warranty period.

Do other parts manufacturers warranty damage caused by their defective parts? Would a brake pad company cover body damage if the pads failed and there was a collision?

Thanks
 
It is the games they play. The dm manual is refering to mopar parts filters etc. which are warrantied (as a filter). The avg. Joe reads this and thinks the he must use their filter as to not void warranty for the whole engine.

Same with engine oils. JOhn deere for instance "recommends" jd oil at certain intervals. The consumer reads as such that they must use jd oil at said intervals or void . The reality is that. Warranties cover craftsmanship of parts etc. If there is failure the co. must prove that it was the oils fault and conversely the owner must prove that it was not. ie oil analysis proving that the oil at whatever change interval or brand was not at fault.
 
quote:

Originally posted by salesrep:
It is the games they play. The dm manual is refering to mopar parts filters etc. which are warrantied (as a filter). The avg. Joe reads this and thinks the he must use their filter as to not void warranty for the whole engine.

Same with engine oils. JOhn deere for instance "recommends" jd oil at certain intervals. The consumer reads as such that they must use jd oil at said intervals or void . The reality is that. Warranties cover craftsmanship of parts etc. If there is failure the co. must prove that it was the oils fault and conversely the owner must prove that it was not. ie oil analysis proving that the oil at whatever change interval or brand was not at fault.


The issues tend to revolve around causation.

Example: you exceed the manufacturer's oil change interval regularly. The transmission fails. The manufacturer can't interpose the unrelated oil change schedule to void the transmission warranty.

Where problems come up is the same scenario and crankshaft bearing fails.
 
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