I don't think Bitlocker encrypts the drive automatically, you need to turn it on and before it encrypts you must print or save the key, or back it up to your MS account. The service center can't help here, the only option is to reinstall Windows.
I don't think Bitlocker encrypts the drive automatically, you need to turn it on and before it encrypts you must print or save the key, or back it up to your MS account. The service center can't help here, the only option is to reinstall Windows.
Seems to also happen by default when signed into a MS account.
I agree, they sent him back a computer that doesnt work OR find a solution for him. Im sure it must happen and can be addressed.send it back and ask the warranty company to unlock it
But your sending in a non working computer, how do you back it up before sending it in?No, for a couple of reasons.
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2. It's your responsibility to make sure you've backed up any important data/passwords before sending them the laptop. And Lenovo, and all other companies will tell you this when you return it. Usually there is a form they want you to fill out.
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Shouldn't the warranty repair company know that the hard disk would not recognize the new motherboard they should have retrieved the bitlock code for the customer and made sure everything fired up
Most computer users don't understand this level of detail, and they shouldn't have to. Some don't even know that Bitlocker has encrypted their drives! This is why any computer repair shop should warn people BEFORE they send in their laptops, that they are going to need Bitlocker keys, refer them to the procedures they need to follow, etc.No, for a couple of reasons.
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Bitlocker did exactly what it's designed to do- disallow someone taking a drive out of a company computer and pulling personal/private data off of it by sticking it in another computer. This isn't a flaw, this is operating as intended. ...
A follow up. I can't get the notebook past Bitlocker. I have Bitlocker on my work laptop and know what it is and how to use it. I in no way used bitlocker when I initially set up this Lenovo laptop.
I purchased the Lenovo notebook new in FEB 2021, and set it up with what i believe was the absolute minimum options for security, etc. I was shocked MSFT would not let me setup the computer out of the box without a MSFT account. I am now starting to find out there may be a way around a retail user of Windows 10 bypassing a MSFT account.
Lenovo has not responded to my requests for support on this. I am now looking at installing Windows 7 or Windows 8 on this "bricked" laptop . Only issue I have is driver support using the old OS. The only thing I care about losing is I have many pictures of my grandchildren. Lesson learned....
This event has sparked my interest in Apple and LINUX.
No way I believe MSFT intent was to "protect me" when they required a MSFT account to use Windows 10, and now this bitlocker. It was MSFT intent and plan to restrict what I can do without their oversight. How I wish a law would be that a software provided sold the software, and not allow them to just license it. Bill Gates was one very smart business man.....
I'm worry about that Intel CPU newer than gen6 may not support win7 anymore, which means no drivers for the chipset, sensors, iGPU, WiFi and a whole bunch of on-board devices. Plus wipe the disk would also lead to the lost of all precious pictures on the disk.A follow up. I can't get the notebook past Bitlocker. I have Bitlocker on my work laptop and know what it is and how to use it. I in no way used bitlocker when I initially set up this Lenovo laptop.
I purchased the Lenovo notebook new in FEB 2021, and set it up with what i believe was the absolute minimum options for security, etc. I was shocked MSFT would not let me setup the computer out of the box without a MSFT account. I am now starting to find out there may be a way around a retail user of Windows 10 bypassing a MSFT account.
Lenovo has not responded to my requests for support on this. I am now looking at installing Windows 7 or Windows 8 on this "bricked" laptop . Only issue I have is driver support using the old OS. The only thing I care about losing is I have many pictures of my grandchildren. Lesson learned....
This event has sparked my interest in Apple and LINUX.
No way I believe MSFT intent was to "protect me" when they required a MSFT account to use Windows 10, and now this bitlocker. It was MSFT intent and plan to restrict what I can do without their oversight. How I wish a law would be that a software provided sold the software, and not allow them to just license it. Bill Gates was one very smart business man.....
"If someone else helped you set up your PC, the BitLocker keys you're looking for might be on their account."- Microsoft
If the drive wasn't encrypted when the OP sent it in for repair, Lenovo should not have returned it encrypted. No repair shop should ever encrypt a drive that wasn't previously encrypted.... Lenovo cannot help you here really. ... Bitlocker on the other hand is in fact for protection. Encryption is important and your average consumer (as we've discovered) is unaware of encryption in the first place. I think encrypting by default is the correct move, however I think Windows should be more upfront about the need to save recovery keys. ...
I'm 90% sure there is a section about this on the form you fill out when you ship the laptop to them. Also, users in general cannot be trusted to make smart decisions. I've worked in IT for quite a while now and that's pretty much a universal truth. There are some smart people out there, but by and large users have no idea what they're doing.If the drive wasn't encrypted when the OP sent it in for repair, Lenovo should not have returned it encrypted. No repair shop should ever encrypt a drive that wasn't previously encrypted.
If the drive was encrypted when the OP sent it in for repair, Lenovo should have warned the customer about the encryption to ensure he had the needed keys to recover his data.
Either way, Lenovo could have prevented this.
Sure, Bitlocker encryption is intended for protection. Yet it requires extra work to keep track of keys, and introduces the risk of losing your data if anyone makes a mistake. So it should be up to each user to decide whether the risks & hassles are worth the benefits.
Thanks DD,
I had 2 laptops from a well known manufacturer fail or fail to boot up within a few days of receipt. I hadn't even sent the first one back when the second one arrived - and it didn't work either. Had a phone consultation with their tech support with me swapping parts between the two of them to try to get one working laptop. Couldn't do it.In 25 years (knock wood) never had a computer fail on me that needed to be sent back. (gulp)
So, that leaves one question: if you install w10 pro and never enable or use bitlocker, is there a default password? If so, it sounds like if it is enabled later and you've never used a microsoft account to back up the mystery password youwill never be able to unlock it? Or, when bitlocker is enabled for the first time will it then ask you to create a password. Very curious about this if you know the answer.If you have BitLocker, then you have Windows 10 Pro, which does allow for offline accounts (picture below.) Windows 10 home will even allow it if you do not connect to your wifi during initial setup. Anyways, you are 100% SOL and will have to reinstall Win10/11 from the downloadable ISO online. I've had to do this to several work laptops after changing out the motherboard - to my dismay.
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