Just had a Lowe’s deny sale of filters

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Aug 13, 2011
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Location
Waveland, MS
Careful, if it’s too good of a deal they refuse the sale ($1.08 ea) and “donate them” instead. I said donate them to me. I’m in need….of them. She said no and walked away with them.

Item in question was 5 FRAM orangies for my Ram 3500.
 
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There was a thread about this a month back, price was $1.58 or thereabouts back then.

Does this Lowes not have self checkout? Can you buy them online then go pick them up? Maybe just get a different clerk?

That clerk must have seen her stock options slipping away or something, like, why care for your giant employer that much?
 
Price was $1.08
There was a thread about this a month back, price was $1.58 or thereabouts back then.

Does this Lowes not have self checkout? Can you buy them online then go pick them up? Maybe just get a different clerk?

That clerk must have seen her stock options slipping away or something, like, why care for your giant employer that much?
self checkout was used, it buzzed for a clerk for a price check. She said well that’s strange, we can’t sell them to you for that.

It’s okay, I went next door to Home Depot and cleaned them out of the same filters for $1.40 each, BUT (c)2021, 3 years newer than Lowe’s dusty old 2018s.
 
Zerosoma , I'm going to send you a DM and explain what happened . Apparently somebody got their feeling hurt and reported my post .
 
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Careful, if it’s too good of a deal they refuse the sale ($1.08 ea) and “donate them” instead. I said donate them to me. I’m in need….of them. She said no and walked away with them.

Item in question was 5 FRAM orangies for my Ram 3500.
Call Lowe’s corporate office. That’s illegal advertising. They will make it right.
 
Call Lowe’s corporate office. That’s illegal advertising. They will make it right.
Maybe just a mistake on the stores part.
Stores no longer put price stickers on items / the price is on the shelf.
In my County, there is a law that says-
if the item rings up higher at checkout, the store has to refund you the error (X10) up to $10.00

In the OP situation, I would have talked to the store manager and taken his word for the pricing error.
If you were polite, you'd most likely get some inexpensive filters.
 
Maybe just a mistake on the stores part.
Stores no longer put price stickers on items / the price is on the shelf.
In my County, there is a law that says-
if the item rings up higher at checkout, the store has to refund you the error (X10) up to $10.00

In the OP situation, I would have talked to the store manager and taken his word for the pricing error.
If you were polite, you'd most likely get some inexpensive filters.
There was no pricing error . The item had aged out and had been removed from the system but nobody pulled it from the shelf . The register ( computer ) could not read the bar code so that meant No Sale . And yes , the Manager could have done a work around .
 
I am not saying this is how it works in a given state, but I view (which means nothing) pricing on the shelf as basic contract law: the posted price is an offer. If I pick up that item and take it to the register, that is acceptance.

Again, this will get you nowhere if statutes read differently, but this is how I approach any discussion with store management. Note "internal corporate policies" are generally irrelevant.

This does NOT include items that are in the wrong place on the shelf. The price tag descriptor or SKU should match the physical item in question.
 
Based on information from a retired Lowe's Manager , I posted the MOST LIKELY reasons for how this happened . If you think your opinion is more relevant , then have at it .
 
Reminds me of how the local Chicago-area Pep Boys stores liked to refuse the coupons that came in the Sunday Chicago Tribune....
 
Maybe just a mistake on the stores part.
Stores no longer put price stickers on items / the price is on the shelf.
In my County, there is a law that says-
if the item rings up higher at checkout, the store has to refund you the error (X10) up to $10.00

In the OP situation, I would have talked to the store manager and taken his word for the pricing error.
If you were polite, you'd most likely get some inexpensive filters.

Depends on the jurisdiction. There are some states or municipalities with laws saying that a shelf price must be honored unless the shelf tag has a clear expiration date. And even then I've gotten a sale price when the shelf tag wasn't removed, but it was at the discretion of the checkout clerk or manager.

As I read my state's law, my interpretation is that if it is sold, it has to be for the lowest price in any ad, shelf tag, or price tag. However, I don't read it as requiring that the price be honored if they decline to sell an item.

12024.2.

(a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:​
(1) Charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity.​
(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect.​

I do wonder sometimes about suggested prices by the manufacturer that are on the label. The big one is Arizona beverages, with 99 cents clearly stated on the label. I've paid more, but didn't complain about it.
 
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That’s weird, I purchased similar filters at Lowe’s for around the same price. No issues and I used self checkout as well.
 
There was no pricing error . The item had aged out and had been removed from the system but nobody pulled it from the shelf . The register ( computer ) could not read the bar code so that meant No Sale . And yes , the Manager could have done a work around .

This is the right answer. He explained it to me and it filled out the blanks in the situation for me in a PM. The employees of that store were sorely incompetent, and the fact that they couldn’t tell me what a forum member could makes total sense now. I do not know how that location stays open.
 
This is the right answer. He explained it to me and it filled out the blanks in the situation for me in a PM. The employees of that store were sorely incompetent, and the fact that they couldn’t tell me what a forum member could makes total sense now. I do not know how that location stays open.
I might suggest you go somewhere else. Not all retailers are the same, just as not all dealerships are alike. Some are better than others.
 
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