It's over, 19 years of bogus orders

Zee09

$200 Site Donor 2023
Joined
May 5, 2018
Messages
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Yesterday a gent from France came in and placed the same order he has placed exactly 6 times a year for 19 years.
Without fail he comes in a few hours later and asks me to cancel the order and I politely respond that I will do so and I do.

Yesterday I became proactive and immediately refunded his order before he could notify me.

A few hours later he emails me all upset that I did so. I told him after 19 years I decided to refund him immediately as I'm busy with non fantasy orders.

He got upset and asked me what I was talking about. I copied and pasted all those orders to email and sent him the bomb.

He came back and said he had no idea he was doing that and had absolutely no recollection he did so.

My customers pull typical nonsense stunts and they assume you deal with millions of people a year and forget I am a one man shop.

I get a bad rap as tough to deal with but I endure this crap on a daily basis from obsessed hobbyist.

Never once did I get mad but I don't believe his story. Trust me in two months he will be back. I can block him but why bother.

Another loser is waiting to take his place anyway. 😆
 
I guess some people’s lives are truly empty.
Well said and in this sport most memories they bring up are childhood ones and they were empty years for them. I get it, but you can't live in the past. It is sad.
 
cancelling now, or cancelling later when he requests it...does one method save time over the other? If not, why not just do what makes the customer happy?
 
My customers pull typical nonsense stunts and they assume you deal with millions of people a year and forget I am a one man shop.
😆
This always amazes me. When someone doesn't show to their appointment I think they think we're so busy that we won't notice. The reality is I'm sitting there twiddling my thumbs staring at their name for the 30 or 60 mins I was supposed to be working. Then we make internal notes that document the fact that they couldn't bother to show up. If that happens enough we give them the boot. It's always the same, they deny missing anything, as my FD is looking at their very accurately documented history with us.
 
Sometimes you need to fire a customer. I had a number blocked over the years. Not worth my time or effort to deal with.

I completely gave up international orders about 5 to 7 years before I completely closed down. Again, too much hassle for too little return. Many scammers international also.
 
You've hinted around before at what you do, manufacture something maybe? Is it a big secret? Since you must have a website only a secret on BITOG.
No secret but I feel it would be inappropriate to solicit for sales here and I'm on the gradual wind down and am not seeking to expand my business.
I post here as this is the only social forum I am on.
 
Sometimes you need to fire a customer. I had a number blocked over the years. Not worth my time or effort to deal with.

I completely gave up international orders about 5 to 7 years before I completely closed down. Again, too much hassle for too little return. Many scammers international also.
The famous customer line... " You don't remember me "

My response...want to bet...

They are hoping you don't remember their foolishness.
 
This always amazes me. When someone doesn't show to their appointment I think they think we're so busy that we won't notice. The reality is I'm sitting there twiddling my thumbs staring at their name for the 30 or 60 mins I was supposed to be working. Then we make internal notes that document the fact that they couldn't bother to show up. If that happens enough we give them the boot. It's always the same, they deny missing anything, as my FD is looking at their very accurately documented history with us.
Do you charge for missed appointments?
 
OK Zee, you know we're all on your side, but, a statement like, "... a gent from France came in and placed the same order he has placed exactly 6 times a year for 19 years." and then continuing with the odd cancelation scenario absent any other facts, is rather incomplete.

Can you tell us what it is you sell/make/do? That doesn't mean post your tax returns.
That a bloke from so far away contacts you regularly and then cancels is not enough for inquisitive minds like ours.
That you wrote, "Yesterday I became proactive and immediately refunded his order before he could notify me.", is just too incomplete for words.

You can tell me to shove it but I can tell you that your initial post is too purposely shallow to be worth reading.
What is anyone supposed to get from it? seriously.

If we're supposed to guess, I'll guess you sell vitamins/supplements in 2 month supplies. The Frenchman wants 'em/needs 'em then finds it on sale somewhere else.

I had a short conversation with the vegetable guy at my food store regarding customers who toss products out of their carts all over the store.
He employed a comment which was so concise, it entertained me. It was, "They get something out of it".

What does the Frenchman order? What do you get from torturing us?
 
I can appreciate a 19 year long con. I'm assuming its a neighborhood dog or turtle looking for scraps.
 
When my brother and I ran a computer shop (in the days when you ordered one vs. buying it at Walmart), I regularly got fake orders sent by email for 10 or 20 computers, monitors, etc., and they were willing to pay by sending their credit card numbers in an unsecured email. Yeah, sure. Never had a contact number or name. I just never replied and they would send similar orders every two months.

Worse is when they moved to using TTY services to hide behind when placing fake orders. I told the translator that I wasn’t going to take their calls for orders anymore because they were all scammers. They didn’t care. 🤨

Got out of that business 20 years back - all my competitors left as well. One big competitor was working at O’Reilly Auto Parts as a sales associate last I heard.
 
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