Issues with a pull-down hose on kitchen faucet

@y_p_w

What have you decided to do?

If you decided to replace the faucet, there are 3 brands to consider:

Delta
Moen
Kohler

And for ease of repair later, warranty etc, they are the only brands.

No American Standard or Pfister (I guess they dropped the Price)?

Already ordered the cheap one. I’ll just take my chances for the time being.

I also went to have a look at HD, and that HD house brand replacement hose is oddly described. I saw it says it’s not for pulldown faucets, but then I looked around and that’s the kind with a coil spring that kind of pulls down (vs pullout). One end has a narrow connector so I think that end can slip through. They have plenty of the Moen OEM hoses, but that is obviously a proprietary quick release connector. I see a Moen pullout for $90, but that has a top lever and it pulls out with a long end. There’s a different kind for $159. This is the cheapest Moen I see.

https://www.homedepot.com/p/MOEN-Br...et-with-Power-Clean-in-Chrome-87557/303746275
 
I had a look at what replacement parts might be available from certain brands - primarily what Amazon has. Right now the one my folks have includes that damaged hose - both at the sprayer end and a break in the middle. But also the head is just nasty and there's no way to get it clearn.

There do seem to be "universal" replacement heads with oodles of adapters. Not sure how reliable those would be. I can find replacement heads for American Standard, Pfister (more limited though), and Moen. Not from Delta, although perhaps they're available through plumbing suppliers.
 
I had a leak from a Kohler kitchen faucet that I at first thought originated from the snap-together coupling on the unified supply to the handle.

Turned out that through use, the threaded hose had loosened from the fitting, which was a quick fix.

Buying from a brand can can be worthwhile, for the support.

WaterPik made good on their lifetime warranty on a shower head that had clogged/frozen up and sent a brand new replacement.

On a Kohler faucet where there was one worn out part that they didn't offer separately…they sent an entire new faucet.

Replacement is like a brake job; as long as nothing is stubborn, or rusted in place, it's a straightforward task. A lot of current faucet styles don't utilize escutcheon plates, and might not even include them in the package.
 
@y_p_w

What have you decided to do?

If you decided to replace the faucet, there are 3 brands to consider:

Delta
Moen
Kohler

And for ease of repair later, warranty etc, they are the only brands.
I just put a Delta pull down in the kitchen to replace an old unknown with separate side hole sprayer. I told my wife the same thing on choices, maybe included Pfister.

I had a shower in old house dripping. It was over 20 years old when I bought the house and probably 30 when started dripping, no information easily found. Part# search or name IIRC worked out to Stanadyne which Moen acquired in 70's-80's. I called Moen, gave them the information I had and lady said yup, same cartridge as current design and shipped me a new one for free. She also said do NOT try to pull it out when you remove the ring. First spin it 4-5 totally around clock wise and then counter-clockwise to free up the rings/scale etc.

If it took me 10 minutes after shutting water off it was a long time.

Current house has a Delta in shower. Started dripping also 20 years old. Delta sent me a new cartridge for that also.
 
It's a no name faucet with a head can be pulled down/extended and that has a spray setting, and my parents asked me to look at why it was leaking. It's been leaking at the head (probably a bad ball-joint washer) for a while but they tolerated that because it just leaks a little into the sink. I don't know the exact brand other than it doesn't identify the manufacturer and my dad said it was specifically no any well-known name brand. However, it was this type with a pull-down head and a single handle at the base of the faucet.

https://www.kohler.com/en/products/...h-two-function-sprayhead-30469?skuId=30469-CP

GBH_DataDrivenSQTemplate


However, more recently it started leaking under the sink. I looked under and it has two supply lines that go into the base. Not sure these are replaceable if needed, but those lines wern't leaking. It was leaking at the pull-down hose that attaches to another hose at the base through a snap fitting. I wasn't sure why there was this heavy donut attached to the bottom of the hose until I did some research and figured that these are there to weigh down the hose so that it retracts from the weighted donut. For a while I thought it might have a magnet in there.

However, the hose under the braid must have been previously leaking. My parents called in a handyman before to work on the sink, and it looks like it was previously patched with electrical tape. Or at least some kind of vinyl adhesive tape. Not sure how that was supposed to work since the hose is braided but it wasn't leaking for a while.

So my parents are going to see about replacing this and it's a bit above my pay grade to replace. However, I did have some self-fusing silicone tape, and I figured that might create a temporary fix. I did a lot of overlaps hoping that perhaps it could compress the braid a bit to try and minimize any leaking between the hose and the braid.

Wondering if maybe it would be worth trying to track down replacement parts. Not sure where to get a ball-joint washer that fits. I had a leaky shower head ball joint and I couldn't find anything that worked. I'm not even sure if the braided pull-down hose is replaceable of if it's captive.
I did apartment complex maintenance for a while and repairs to no-name faucets, hoses etc usually don't end up worth the trouble. Most of the cheap Faucets can go in a recycling bin and aren't worth the hassle as in most cases they're built in a batch without having replacement parts made. I'd go to an actual plumbing supply store and buy a faucet. It'll cost a little more but will have a longer warranty and better quality than anything at Home Depot/Lowes. My parents bought a cheapie faucet and it leaked around the head but had no way to fix it.
 
I just put a Delta pull down in the kitchen to replace an old unknown with separate side hole sprayer. I told my wife the same thing on choices, maybe included Pfister.

I had a shower in old house dripping. It was over 20 years old when I bought the house and probably 30 when started dripping, no information easily found. Part# search or name IIRC worked out to Stanadyne which Moen acquired in 70's-80's. I called Moen, gave them the information I had and lady said yup, same cartridge as current design and shipped me a new one for free. She also said do NOT try to pull it out when you remove the ring. First spin it 4-5 totally around clock wise and then counter-clockwise to free up the rings/scale etc.

If it took me 10 minutes after shutting water off it was a long time.

Current house has a Delta in shower. Started dripping also 20 years old. Delta sent me a new cartridge for that also.
Yeah, delta and moen have kept nearly the same cartridge design for 30 years. Many aftermarket brands have the same cartridges. Delta had a pre 1996 cartridgen but since then all the same. And they still have the pre 1996 one in stock

Delta R10000 rough in valve is the most common in new construction in the USA.

Kohler makes good stuff, but keeps parts forever.

Pfister is a bit "flighty". Meaning they will ahve some faucet on the market for a couple of years, then kill it along with all the parts, and the installation is kind of stupid sometimes with Pfister or American Standard.


For overall ease of install and ownership, Delta, Moen, Kohler, in that order.

Brands to stay away from:

Hansgrohe
Grohe
Waterworks
Perrin and Rowe
Rohl
Kallista (Kohler High end brand)

and basically anything you can't pronounce right.

Had a customer with "Horus" brand faucets several years ago. $3500 bucks a faucet, she had 12 of them. Several issues with parts etc. Wanted them all replaced.....until i showed her the cost.
 
The replacement faucet arrived. With Prime they offered next morning delivery and I had it sent to my parents' house at between 4-8 AM. However, the wrench is coming separately. Amazon says it's out for delivery but will be delivered by 10 PM. I'll go there tonight to handle all this. Having seen the install video, I think the installation should be easy with the big sleeve style nut.

So the thing now would be trying to remove the current faucet. I'm only doing this from memory. I've seen different styles of connections. Some have a crescent shaped plate and two screws. The crescent allows the supply hoses and mixture hose to enter the faucet. However, this one has a similar crescent shaped plate, but with a threaded brass shank (where the pullout hose goes through) with a brass nut. I guess my difficulty will be in loosening the nut since it's packed in there next to the hoses. These things seem to be a huge pain because of all that in a narrow opening.
 
I guess I'm the oddball. When I need stuff like a ceiling fan or a faucet I go to Lowes/HD and see what's on clearance. Picked up a close to $200 Moen about 5-6 months ago for $62. I use Amazon plenty, but I sure like clearance shopping....

They had half a dozen nice faucets on sale for 1/2 price or less.

1731018722784.webp
 
It also is true that if you go to an actual plumbing store you can get an identical metal version of a plastic HD faucet at least for Delta and Moen.

We had a Glacier Bay (HD House Brand) pull down faucet at our old hose, i forget the exact particulars but it had a goofy push lock mounting nut. It was a pain and had to be periodically tightened.

Probably be easier to replace than fix honestly, particularly if its not a name brand.
 
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It also is true that if you go to an actual plumbing store you can get an identical metal version of a plastic HD faucet at least for Delta and Moen.

We had a Glacier Bay (HD House Brand) pull down faucet at our old hose, i forget the exact particulars but it had a goofy push lock mounting nut. It was a pain and had to be periodically tightened.

Probably be easier to replace than fix honestly, particularly if its not a name brand.

Maybe once this one has issues. This cheap-o Amazon one claims to have a 5-year warranty, but who knows if the manufacturer will still be around. However, I at least will have the receipt available any time.
 
Maybe once this one has issues. This cheap-o Amazon one claims to have a 5-year warranty, but who knows if the manufacturer will still be around. However, I at least will have the receipt available any time.
I actually had to reach out to WeWe customer service last year when one of the 4 y.o. spray heads got full of hard water calcium deposits which prevented the stop flow button from fully shutting off the flow. I sent an email off to WeWe in the morning and got a response 4 hours later! After I sent the rep. a photo, a new replacement spray head showed up in the mailbox five days later. They only asked me to reply with an email to verify the part resolved the problem. Seldom have I received such good customer service on a relatively inexpensive item.

It doesn't surprise me that the WeWe kitchen faucet has over 50,000 reviews with 82% being five star ratings on Amazon.
 
I actually had to reach out to WeWe customer service last year when one of the 4 y.o. spray heads got full of hard water calcium deposits which prevented the stop flow button from fully shutting off the flow. I sent an email off to WeWe in the morning and got a response 4 hours later! After I sent the rep. a photo, a new replacement spray head showed up in the mailbox five days later. They only asked me to reply with an email to verify the part resolved the problem. Seldom have I received such good customer service on a relatively inexpensive item.

It doesn't surprise me that the WeWe kitchen faucet has over 50,000 reviews with 82% being five star ratings on Amazon.

I found their website. It’s a bit sparse on any indication of where they’re physically located. I figure they have at least some physical presence in the US to move product and provide repair parts. But then I checked the USPTO database for any trademarks for the brand.

https://tsdr.uspto.gov/#caseNumber=...TION&caseType=DEFAULT&searchType=statusSearch

Owner Name:
KAIPING DIPIN HARDWARE PRODUCTS CO.LTD.
Owner Address:
XIANGLONG MIDDLE ROAD,SANBU DISTRICT,
NO.8,51 BUILDING 4TH FLOOR,
KAIPING CITY CHINA 529300
Legal Entity Type:
COMPANY
State or Country Where Organized:
CHINA
 
I found their website. It’s a bit sparse on any indication of where they’re physically located. I figure they have at least some physical presence in the US to move product and provide repair parts. But then I checked the USPTO database for any trademarks for the brand.

https://tsdr.uspto.gov/#caseNumber=...TION&caseType=DEFAULT&searchType=statusSearch

Owner Name:
KAIPING DIPIN HARDWARE PRODUCTS CO.LTD.
Owner Address:
XIANGLONG MIDDLE ROAD,SANBU DISTRICT,
NO.8,51 BUILDING 4TH FLOOR,
KAIPING CITY CHINA 529300
Legal Entity Type:
COMPANY
State or Country Where Organized:
CHINA
I'm certain that it is a Chinese company, but I believe the customer service representative was located in California...probably their U.S. distribution facility. Here is how I reached out to their customer service dept.

WeWe Faucet Contact Us
 
You might need to get one of these multi-function faucet wrenches to easily unthread the large brass nut on the current faucet. It makes the job a lot easier when working under the sink in close quarters.

View attachment 248786

So it arrived and I’m looking at it. Not sure how useful it’s going to be for this particular removal. This faucet has
a threaded brass shank where a hex nut barely wider than the shank secures it against a crescent shaped plate. The nut is right against the plate. It might work, although I could still try using a crescent wrench. I figure once it’s loosened it should be easy enough to just spin the nut off.

The plastic hex inserts would definitely be useful for the Hansgrohe bathroom faucets, which use these wide, shallow hex nuts.

It also flexes a lot. I wouldn’t try using it too hard because it feels like it could snap.
 
Not at work today, so I figured it would be a good day to do the install. It’s been a huge pain so far. I removed the pullout hose, but I had to remove my previous repair with silicone tape to get that out. The cold water supply had ridicoulously little room to work with, but I got that off with a crescent wrench. And I had to take out the detergent reservoir to get more room.

This is a very different design than most similar faucets. A thin brass nut against a brass shank, and that nut needs to be spun all the way down. I’ve found photos/videos of similar styles, which use two screws. I’m having a heckuva time trying to remove it with a crescent wrench with so little room to work with. Even with a short wrench. The suggested tool doesn’t have a fitting narrow enough for this nut. I’m just taking a break. It’s going to be a slog. Here’s a picture:

IMG_4506.webp
 
You should be able to loosen that nut with a pair of channel locks, they usually are just snug and not cranked down on.
 
I’ve come to the conclusion that I’m not going to get that nut off with a crescent wrench or pliers. Just can’t get enough torque on it and there’s very little angle to work with.

I’m thinking maybe getting one of these?
You should be able to loosen that nut with a pair of channel locks, they usually are just snug and not cranked down on.
That old school basin wrench should work for removing that tiny brass nut; however, I'd try to just loosen the torque with a pair of channel locks first, as suggested by @dishdude. Once you break it free 1/2 a turn, it should spin off easily.
 
Finally got it off and ready to install the new faucet. I wasn’t actually able to remove the nut, but faucet actually popped out after I was able to remove the arm. Also, the shank and nut are yellow anodized aluminum (made to look like brass), and the threads were damaged enough that the nut wasn’t coming off, so I’m glad I was able to get it off. On further inspection, I think it actually unscrewed from the base of the faucet.

The crescent washer is steel and rusted. The faucet looked nice but the materials aren’t really that good.

IMG_4507.webp


Thanks for all the suggestions. Hoping the Amazon special lasts long enough to justify the price.
 
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