I noticed a charge on one of my business credit cards for an Amazon Prime charge for $16.45. I have a few Prime accounts for various businesses I own and I checked all of them and none of them use this credit card - I assume it's fraudulent. No one else has use of this card.
I called Amazon and they asked for the charge amount, the credit card number, and the charge ID. I checked my Amex statement and it has a number on it but apparently not the charge ID. The Amazon person looked and said they can't find any charges on that credit card at Amazon. I stated to her that I'm staring at my statement and it's there - she needed the charge ID and couldn't help me until I obtained that.
I called Amex and they were able to give me the charge ID. I called Amazon and I explained the situation to them including I have several Prime accounts and none use that credit card. He took the charge ID number and stated it appears to be a legit account. I asked him which account it was funding and he couldn't tell me but if I guessed it, he'd then tell me. So I start rattling off my various Amazon sign-ins and he's replying no, no, nope. I then asked if it was a business account or personal and he said personal. I reiterated that this would never be on a personal account and then he told me the first letter starts with K. I again reiterated that I do not and have never had an account anywhere with a signin for anything that started with a K. He said well then it sounds fraudulent and he will kick it over to fraud department.
An hour later, I get an email from the Amazon fraud department stating there appears to be no fraudulent activity on the account and no changes were made. Amex said they can cancel the card but automatic charges will continue and move over to the new card automatically. Sigh...
So I'm paying for someone else's Prime but can't cancel it because I don't have access to someone else's account? I wasted 2 hours on this yesterday just to receive that email from Amazon's fraud department. My guess is someone used my name with a different sign-on and when they look it up, it has my name on the account and my name on credit card.
Thought? Ideas?
I called Amazon and they asked for the charge amount, the credit card number, and the charge ID. I checked my Amex statement and it has a number on it but apparently not the charge ID. The Amazon person looked and said they can't find any charges on that credit card at Amazon. I stated to her that I'm staring at my statement and it's there - she needed the charge ID and couldn't help me until I obtained that.
I called Amex and they were able to give me the charge ID. I called Amazon and I explained the situation to them including I have several Prime accounts and none use that credit card. He took the charge ID number and stated it appears to be a legit account. I asked him which account it was funding and he couldn't tell me but if I guessed it, he'd then tell me. So I start rattling off my various Amazon sign-ins and he's replying no, no, nope. I then asked if it was a business account or personal and he said personal. I reiterated that this would never be on a personal account and then he told me the first letter starts with K. I again reiterated that I do not and have never had an account anywhere with a signin for anything that started with a K. He said well then it sounds fraudulent and he will kick it over to fraud department.
An hour later, I get an email from the Amazon fraud department stating there appears to be no fraudulent activity on the account and no changes were made. Amex said they can cancel the card but automatic charges will continue and move over to the new card automatically. Sigh...
So I'm paying for someone else's Prime but can't cancel it because I don't have access to someone else's account? I wasted 2 hours on this yesterday just to receive that email from Amazon's fraud department. My guess is someone used my name with a different sign-on and when they look it up, it has my name on the account and my name on credit card.
Thought? Ideas?
