Originally Posted By: Rust_Belt_Pete
Same story across all makes pretty much, the car companies dont care and the dealerships are terrible at dealing with costumer complaints. Class action lawsuits to fix the problem.
Well, I view it more as a race to the bottom. Both sides are to blame. Customers don't want to PAY more for service, and are quick to jumpship to the lowest priced option, so it spirals downhill as the margins disappear.
Same as with the airlines. People keep whining about flight service and being cramped in a tube, yet they still go with the undercutting cheapest flight they find in the online searches.
If you bought a lexus for example, you WILL be taken care of and the problems will be fixed... BUT you've got to be OK with the cost of that, either hidden inside the purchase price; or within a prepaid all-inclusive service contract, or out of pocket.
Same story across all makes pretty much, the car companies dont care and the dealerships are terrible at dealing with costumer complaints. Class action lawsuits to fix the problem.
Well, I view it more as a race to the bottom. Both sides are to blame. Customers don't want to PAY more for service, and are quick to jumpship to the lowest priced option, so it spirals downhill as the margins disappear.
Same as with the airlines. People keep whining about flight service and being cramped in a tube, yet they still go with the undercutting cheapest flight they find in the online searches.
If you bought a lexus for example, you WILL be taken care of and the problems will be fixed... BUT you've got to be OK with the cost of that, either hidden inside the purchase price; or within a prepaid all-inclusive service contract, or out of pocket.
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