Originally Posted By: 91344George
I goes to show you that DISH customer service is far better than
the rude, arrogant little {bypassing the censor} that handle the phones at DirecTV...this applies especially to the retention department at DirecTV.
George, I have to say that you certainly are persistent about your opinions! Poor Direct TV is going to regret having burned you.
To add to my story, to get free HD service for life (normally $10/month)one has to agree to "paperless" billing......you give them your credit card number and they extract the money monthly. This didn't work for me due to several reasons so they waived that requirement too.
And, to top it off, the basic 2 TV package is for one HD/one standard definition. They installed mine for 2 HD TV's at no extra charge.
They installed the new equipment today, less than 18 hours after I placed the order. The young installer did such a wonderful job (courteous,detail oriented)that I tipped him AND called his boss to compliment the install.
When I compared Direct to DISH (similar packages), DISH consistently offered more channels and more HD.
I'm a satisfied customer.
Finally, to those who think pay TV is wasteful. I agree, it is not a frugal expenditure. But, I can't take ALL my money to heaven. I don't smoke, drink (much), golf, boat, "invest" in cars, snowmobile, belong to gym, fancy vacations, fancy $$ cell phones, fancy dining out........you get the picture. Everyone needs at least one vice, and my TV viewing is mostly movies, educational, news, etc., and not the trashy stuff. Rant over.