Having a key cut by a dealer

[Fifth87]

That was a bad counterperson. If they want to be thorough the need to explain everything. Thankfully (or not depending on the view) we don't have the machine to cut the side mill keys. So we go through the whole ownership verification process and then have service call the customer when the keys come in to schedule the appointment to program. Some people have called me all sorts of names because I am a real jerk about making sure all the info jives before I go to look up the key code. Some people can't grasp that I do it to protect them.

Having dealt with him previously with less than positive results, I already had a bit of a dim view. But with this I didn't want to be accusatory without knowing all the facts. It's a large chain in NH/MA, so after this is resolved, I will take my business elsewhere.

 

[Shel_B]

Did I miss something simple here, such as asking him to program the key?

Never mind. The issue was covered before I read the thread.

 

[bdcardinal]

Having dealt with him previously with less than positive results, I already had a bit of a dim view. But with this I didn't want to be accusatory without knowing all the facts. It's a large chain in NH/MA, so after this is resolved, I will take my business elsewhere.

I am going to guess that this is also the chain that has a Top Fuel funny car team. If so they are fun to deal with.

FWIW finding competent parts people that are willing to learn is a huge challenge lately. Us experienced ones tend to command a high pay scale yet dealers only want to pay peanuts. Did you know that there are about 9 different processes we have to do just to order parts depending on what the part is? Fjord gonna Fjord sometimes.