Great Customer Service From Microplane

[Shel_B]

With all the complaints about poor service and products, it seems appropriate to present another side of the picture. Maybe you have some good experiences to share as well.

I've been using Microplane graters for years. Some time ago, I lost the sheath for my grater blade. I contacted Microplane hoping to get a replacement. The woman I spoke with asked that I send her a picture of the grater as there were two styles at the time. I did so, she thanked me, and said she'd take care of it.

Four days later a package from Microplane arrived. To my surprise, it contained a new grater, not just the needed sheath.

I received fast, pleasant service and more than I asked for. Also, there was no charge,

 

[someonesomewhere]

I've had similar experiences with Price-Pfister (faucets). All they require is a picture of the faucet installed, and they'll send whatever parts to fix it. Our sprayer broke down due to our water quality (worn out diverter valve), and they sent an entire brand new faucet. Totally free of charge. They've done that 2x now. Sometimes it pays to pay for quality/workmanship/warranty.

We live in middle Tennessee on solid limestone. Our water is so hard, it should be criminal. Lol

 

[Pablo]

With all the complaints about poor service and products, it seems appropriate to present another side of the picture. Maybe you have some good experiences to share as well.

I've been using Microplane graters for years. Some time ago, I lost the sheath for my grater blade. I contacted Microplane hoping to get a replacement. The woman I spoke with asked that I send her a picture of the grater as there were two styles at the time. I did so, she thanked me, and said she'd take care of it.

Four days later a package from Microplane arrived. To my surprise, it contained a new grater, not just the needed sheath.

I received fast, pleasant service and more than I asked for. Also, there was no charge,

Their graters last a long time, hold their edges and are comfortable/easy to use.

We somehow lost the sheath to our medium stubby plane - will contact them. We have four of their products.

 

[Shel_B]

Their graters last a long time, hold their edges and are comfortable/easy to use.

We somehow lost the sheath to our medium stubby plane - will contact them. We have four of their products.

I wouldn't expect the same service, but who knows. Let us know how things turn out.