- Jun 9, 2014
- Central Oklahoma
Looking for advice as well as warning others about Swappa/PayPal policies. Think twice before your next online purchase... So I can't go into great detail because this is all still fluid, but basically I ordered three identical phones through Swappa. All were Galaxy S7s, unlocked, new and sealed (with individual photos to prove). When they finally arrived, 2/3 were unwrapped, and all three phones were clearly counterfeit/fake. How do I know? Literally dozens of reasons which I will not list here for the sake of not allowing the wrong eyes to see and correct the problems. But I will post a picture that speaks for itself, which the fraud party already had access to. Look at the images at the bottom of this post for yourself very closely. AT&T and Sprint are labeled on the same box with countless typos (I will be taking the phones to an independent professional for official confirmation that they're fake). Parts are missing, logos mismatched, discrepancies everywhere. Not consistent with flagship Samsung products. So I reach out to Swappa. After several days of nonsense going back and forth and finally several emails with Swappa's Director of Support, the final verdict was that I am required to send the fake phones back to the seller, and only after he receives them will I get a refund. At that point Swappa will "review" the seller's account, but he has a great track record, so they must establish a trend before taking any harsh action. Absolutely unacceptable. If my research is correct and accurate, the seller has committed a federal crime (mail fraud). Even if I give the benefit of the doubt and pretend the seller isn't the person manufacturing the fake phones, he still violated Swappa's and PayPal's policies by advertising "new" "factory sealed" devices and delivering open boxes. That should still be immediately punishable on their end. But I refuse to allow the chance for him to screw someone else over by reselling them again. So I turn to PayPal. After two days of jumping over unnecessary hurdles and a few misunderstandings by PayPal reps, I finally made it clear how I am the victim of fraud. On the third day, I receive emails stating my claims have been denied and I must return the devices to the seller for a refund. This is after the two previous reps specifically stated to NOT return the devices due to the circumstances. So I call again. The rep just repeated the same nonsense. So I was transferred to a supervisor. I made it extremely clear it is fraud and it is illegal. She repeated the same thing. So she transferred me to her supervisor. After two hours on the phone, the end result was the same. I was told to give the counterfeiter his products back before I was eligible for a refund. To clarify, I specified to every person that I have no interest in keeping the devices, and will happily forfeit/destroy/send the devices to any party that requested them except the seller. This is not a case where I keep the money and the product. If the packaging was that shoddy, I don't even want to know what's inside the phones. I'm actually nervous keeping them in my house (think Note 7)... My last option was to turn to AT&T. I called their fraud department and simply asked for an IMEI check. They refused. When I explained the situation, and offered that blacklisting the phones would be a viable solution, again they refused. They rather agressively told me to kick rocks. I even resorted to calling my local PD for advice. They understood, but couldn't help. No jurisdiction (the seller is in another state). Unfreakinbelievable. All I am after is a refund and the inability for these phones to fool someone else. I refuse to enable/aid a criminal. What else can I possibly do? Turn to the BBB? The seller's local PD? Contact a lawyer? The media?!? What would you do? Edit: sorry if the images aren't clear. I tried two different ways hoping at least one would be high-res.