Doesn't 0W30 meet all the requirements of 5W30, and then goes a little further? 0W30 could be marketed as 5W30 (or 10W30, or straight 30) if the manufacturer desired. Like the Amsoil 10W30/straight 30.
I think you got some customer service rep working his first week. And/or just parroting what his computer screen says. He probably think 0W oils are like water.
I think you got some customer service rep working his first week. And/or just parroting what his computer screen says. He probably think 0W oils are like water.