GM says bankruptcy excuses it from Impala repairs

[LS2JSTS]

This is a PR nightmare...but at the same time. I think people would be well advised to remember that at the beginning of a suit like this both sides stake out a position. That position is rarely where they intend, expect or even hope to end up at.

My question is why wouldn't they defend themselves aggresively against this lawsuit, we all know that these suits don't help or enrich the damaged parties nearly as well as "others" involved in the situation.

If I were a member of the damaged class here I wouldn't expect this suit to bring any real solutions...and that is where GM can regain some good will...they should repair these spindles after the suit is settled and the lawyers have gotten their cut of the spoils.

 

[Ursae_Majoris]

Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place. Like I said, the same "customer can drop dead mentality" seems to be running GM still. I hope that next time we will have people in DC with enough guts to say "no" to another GM bail-out, and the bail-out will come, since the same people are still in charge.

 

[artificialist]

Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place. Like I said, the same "customer can drop dead mentality" seems to be running GM still. I hope that next time we will have people in DC with enough guts to say "no" to another GM bail-out, and the bail-out will come, since the same people are still in charge.

Most people have been shouting NO right from the beginning, there are just too many people with power who will not listen to the common citizen.

It makes my blood boil that I work extremely hard in the car business, and nobody guarantees $80K a year in pay.

 

[xxch4osxx]

Originally Posted By: ls1mike
While I don't agree with GM's Decision, I do think they should do fix the cars, but it is part of business to fight a class action law suit.
Go to google and type in Ford, Toyota, Honda etc fights class action law suit or appeals class action law suit. There are tons of pages of stuff they have tried to fight or appeal, oil sludge, fires the list goes on for alot of car companies.
I could come on here and bash Ford, Honda and VW all day long when they screw up because everything I ever owned made by them was issues or in the case of my Jetta was just plain [censored] compared to stuff I am driving now. I don't because ones person's experience does not make the rest of the stuff bad.

We get it Drew your parents Impala sucks. My paretns 07 has 120,000 miles on it, brakes, tires and a steering shaft. Sorry your parents got a bad one. My parents got their Impala after their Taurus the [censored] the engine due to a headgasket failure at 76,000 miles. Does it make the Taurus [censored]. Absolutely not. Did my parents have bad luck or maybe just get a bad one? Probably.

This is just another thread for the typical GM bashers to come out and slam it to them. Won't stop me from buying their product.
Bash away.
I agree and will still buy GM products.

 

[Propflux01]

Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...

 

[demarpaint]

Originally Posted By: Tim H.
Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...


+1 Had GM properly addressed the problem we wouldn't be having this discussion!

 

[Nick R]

Originally Posted By: demarpaint
Originally Posted By: Tim H.
Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...


+1 Had GM properly addressed the problem we wouldn't be having this discussion!


No, we would be having a conversation about some other reason GM sucks and "I WILL NEVER BUY A GM PRODUCT EVAR AGAIN!!!!11!11!1one!!" Please. I've seen it since I joined. This board in general is so anti-GM that their combined glares could fry an egg.

It only got worse with bankruptcy, and Treasury ownership.

Interestingly, no one pays any attention to this kind of thing happening at Honda, or any of the other automakers. But when GM does something, watch out. If you don't want to buy GM, fine. But you don't need to spout it at every possible opportunity because of poor customer service that is becoming common across every company in existence, not just GM. Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.

The fact that it is GM just means it gives the haters an opportunity to spout their righteous anger at GM once again.

Now that being said, yes I do disagree with what happened here- HOWEVER. Like I said, MOST companies that make products do this, Honda, Hyundai, Toyota, VW, Kia, etc. This is not new, and it is NOT just GM. I do believe GM should have fixed the cars. But can I do anything about it? No.

 

[VNTS]

Chrysler honors their warranties, friend just got some new radiator hoses, serp belt and some front flex brake lines. Has a 08 Ram and brought it in for th 50K check and they called him and told him they would replace them free since the hoses looked iffy and ditto the belt.
Everything else was fine and bring it back in another 50K to keep the lifetime warranty in effect. It doesnt get much better than that!

Originally Posted By: Greggy_D
Originally Posted By: CROWNVIC4LIFE
Originally Posted By: demarpaint
Just another reason why I won't buy one.


Same thing here.


Me too. Never again will I buy a GM or Chrysler. Ever.

 

[ls1mike]

Originally Posted By: demarpaint
Originally Posted By: Tim H.
Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...


+1 Had GM properly addressed the problem we wouldn't be having this discussion!

See you make it sound like GM is the only company that does that. It is not the case. Looks at Toyota sludgers, that took a class action lawsuit because Toyota didn't want to pay. Same thing here. While I don't like it and they should fix it, it is part of doing business.

 

[demarpaint]

Originally Posted By: Nick R
Originally Posted By: demarpaint
Originally Posted By: Tim H.
Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...


+1 Had GM properly addressed the problem we wouldn't be having this discussion!


No, we would be having a conversation about some other reason GM sucks and "I WILL NEVER BUY A GM PRODUCT EVAR AGAIN!!!!11!11!1one!!" Please. I've seen it since I joined. This board in general is so anti-GM that their combined glares could fry an egg.





I was referring to this GM problem. We'd most likely be discussing something else wrong with GM, like their DI engines.

LOL Kinda of kidding............

All kidding aside, we have anti everything on this site, brand bashers, thick oil haters, thin oil haters, additive haters, Ford haters, Chrysler haters, Honda, and Toyota haters, you name it. As long as the discussions stay civil there isn't much we can do about the anti's and the haters.

 

[pbm]

Originally Posted By: GROUCHO MARX
GM needs all the cash it can hold to fund the lucrative retiree benefits that weren't dissolved in "bankruptcy".

The government picked the winners and losers on this one. GM's customers up to the point of bankruptcy are the losers as were the debt holders.



I think it's a disgrace that stock holders were 'flipped the bird'....what ever happened to '40 cents on the dollar'......I had sworn off GM after this debabcle and then I received $3000 off from my GM card plus an additional $1000 for owning a Buick. It was hard to pass up $4000 off on a new Cruze.
I have mixed feelings about the Cruze...the quality is far, far ahead of Cavaliers and Cobalts.
Time will tell if GM hit a home run or not.

I will say that I don't understand putting a 1.4 engine...turbocharging it....to get the same MPGs as the 2.2 Ecotec??? My window sticker said 24/36 so I assumed I'd get 30 mpg. I've been averaging closer to 24 maybe 25.....what's the point of going away from the Ecotec?

 

[OVERKILL]

Originally Posted By: Nick R
Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.


And this is part of the reason I despise HP. Not only do their laptops have a higher failure rate than that of their peers, but because they are the "biggest", they seem to feel that they can screw their customers on warranty as well. Sound familiar?

In comparison, ASUS and Lenovo have both been EXCELLENT to deal with on warranty issues, with ASUS even going as far as covering notebooks that were out of warranty and doing plastic replacements on a notebook in for something else because somebody was rough with it and there was a small crack in one of the trim pieces.

The beef people are having with GM here is the same beef you are taking with HP and DELL. And that is the same reason I won't buy HP or DELL products. Which parallels the reason many in this thread won't buy GM products.

 

[FZ1]

Originally Posted By: Nick R
Originally Posted By: demarpaint
Originally Posted By: Tim H.
Originally Posted By: Ursae_Majoris
Why did it have to come to the lawsuit in the first place? If GM would have honored their warranty in the first place, and fixed Impalas as customers came, there would be no lawsuit, and we would not be talking about it and no positions would need to be stalked out.

Class action came about about because GM refused to do what was right in the first place.......


Yes, sadly true. But when you bring this fact out, you automatically turn into a GM/UAW basher.. Go figure...


+1 Had GM properly addressed the problem we wouldn't be having this discussion!


No, we would be having a conversation about some other reason GM sucks and "I WILL NEVER BUY A GM PRODUCT EVAR AGAIN!!!!11!11!1one!!" Please. I've seen it since I joined. This board in general is so anti-GM that their combined glares could fry an egg.

It only got worse with bankruptcy, and Treasury ownership.

Interestingly, no one pays any attention to this kind of thing happening at Honda, or any of the other automakers. But when GM does something, watch out. If you don't want to buy GM, fine. But you don't need to spout it at every possible opportunity because of poor customer service that is becoming common across every company in existence, not just GM. Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.

The fact that it is GM just means it gives the haters an opportunity to spout their righteous anger at GM once again.

Now that being said, yes I do disagree with what happened here- HOWEVER. Like I said, MOST companies that make products do this, Honda, Hyundai, Toyota, VW, Kia, etc. This is not new, and it is NOT just GM. I do believe GM should have fixed the cars. But can I do anything about it? No.

Look,Hoss. For every "basher" there is a "ringer",you know,like you. Like most Americans,I don't like to be Lied to,on TV,by any president,including the GM president.

 

[urchin]

Originally Posted By: OVERK1LL
Originally Posted By: Nick R
Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.


And this is part of the reason I despise HP. Not only do their laptops have a higher failure rate than that of their peers, but because they are the "biggest", they seem to feel that they can screw their customers on warranty as well. Sound familiar?

In comparison, ASUS and Lenovo have both been EXCELLENT to deal with on warranty issues, with ASUS even going as far as covering notebooks that were out of warranty and doing plastic replacements on a notebook in for something else because somebody was rough with it and there was a small crack in one of the trim pieces.

The beef people are having with GM here is the same beef you are taking with HP and DELL. And that is the same reason I won't buy HP or DELL products. Which parallels the reason many in this thread won't buy GM products.


I don't want to go too far off topic but did you guys hear the news....HP is going to drop their PC business entirely!!!

This is the lame-brained genius of their new CEO Leo Apotheker...to think that hardware WAS the reason for the existence of HP and their success and this guy is going to destroy that!!!!

HP started to go wrong when they hired Carly Finkona and Mark Turd....

I bet Bill Hewlett and Dave Packard are rolling in their graves right now.

 

[JOD]

It's a common,and very tired, tactic to dismiss anyone critical of GM as a "hater". No doubt, their are folks who will take every opportunity to pile on GM. I'm not one of them, though, and I think this is a really poor decision from a business perspective. The ill-will they'll get from this will be far more expensive than just fixing the problem.

I worked for a manufacturer that not only reorganized, but also then (after solvency) bought two other manufacturers--excpt, we have actually bought the licensing agreement to make those product, not the companies. So technically, we were off the hook for pretty much every warranty. This was over a decade ago. The company still warranties those products to this day, simply because they understand the cost of getting new customer, and losing them...

Your comments r.e. Honda are misplaced, IMHO. First off, there's a ton of Honda hate as well--you're just more sensitive to the GM hate... Secondly, while they certainly aren't perfect, Honda have done a much better (if imperfect) job of making right of their mistakes. They replaced a friend's entire AC system on a CRV for $400.00 (about 20% of the cost) since there's been a long-standing issue w/the compressors imploding, causing the entire system to need to be replaced. The car was 8 years old... They extended the warranty on a lot of their faulty transmission out reasonably far--and again, it's not an excuse or a perfect solution, but they seem to at least be making some sort of good-will effort. Bottom line, their actions in light of manufacturing deficiencies seems a lot more likely to keep customers than do GM's actions. Again, not a GM hater, this is just my take on it.

If GM made a cool wagon with a stick, I'd still consider it, but their actions in situations such as this don't give me the warm fuzzies, either.

 

[mechanicx]

Originally Posted By: OVERK1LL
Originally Posted By: Nick R
Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.


And this is part of the reason I despise HP. Not only do their laptops have a higher failure rate than that of their peers, but because they are the "biggest", they seem to feel that they can screw their customers on warranty as well. Sound familiar?

In comparison, ASUS and Lenovo have both been EXCELLENT to deal with on warranty issues, with ASUS even going as far as covering notebooks that were out of warranty and doing plastic replacements on a notebook in for something else because somebody was rough with it and there was a small crack in one of the trim pieces.

The beef people are having with GM here is the same beef you are taking with HP and DELL. And that is the same reason I won't buy HP or DELL products. Which parallels the reason many in this thread won't buy GM products.


But this is arguably a false analogy. Overall GM has been good about honoring its warranty, better than some automakers and definitely not the worst. All automakers have problems, aren't always good about warranty repairs, and get class action suits against them. But if you hear Bitog tell it, GM is the worst at everything . And any way they want to twist it it's still biased and false and amounts to misinformation. Bitog is pretty anti-GM, I don't care what anyone says. It's pretty transparent too. The GM detractors normally come in two classes, Ford fans and import lovers motivated by anti-UAW, anti-bailout sentiments sprinkled with a healthy dose of media misinformation motivated by the same thing. Few of these people have much recent experience with GM products. They are just talking out of their bias and mispreceptions.

 

[FZ1]

I think there is a third class. Those Americans that were Lied to by the Gm president when he comes on T.V. and claims to have paid back all Govt. borrowed funds. Then we find out GM just borrowed from other,federally backed,U.S. banks to "pay back" the initial Loan. That's deceptive,and that's a Lie. That's why I will never buy a G.M. car.

 

[OVERKILL]

Originally Posted By: mechanicx
Originally Posted By: OVERK1LL
Originally Posted By: Nick R
Try talking to HP or Dell and trying to get them to repair a fried motherboard in a laptop under warranty. It's darn near impossible, and they talk to you like you are crud.


And this is part of the reason I despise HP. Not only do their laptops have a higher failure rate than that of their peers, but because they are the "biggest", they seem to feel that they can screw their customers on warranty as well. Sound familiar?

In comparison, ASUS and Lenovo have both been EXCELLENT to deal with on warranty issues, with ASUS even going as far as covering notebooks that were out of warranty and doing plastic replacements on a notebook in for something else because somebody was rough with it and there was a small crack in one of the trim pieces.

The beef people are having with GM here is the same beef you are taking with HP and DELL. And that is the same reason I won't buy HP or DELL products. Which parallels the reason many in this thread won't buy GM products.


But this is arguably a false analogy. Overall GM has been good about honoring its warranty, better than some automakers and definitely not the worst. All automakers have problems, aren't always good about warranty repairs, and get class action suits against them. But if you hear Bitog tell it, GM is the worst at everything . And any way they want to twist it it's still biased and false and amounts to misinformation. Bitog is pretty anti-GM, I don't care what anyone says. It's pretty transparent too. The GM detractors normally come in two classes, Ford fans and import lovers motivated by anti-UAW, anti-bailout sentiments sprinkled with a healthy dose of media misinformation motivated by the same thing. Few of these people have much recent experience with GM products. They are just talking out of their bias and mispreceptions.


But you represent the other side of the fence sir

Your opinion is hardly what I would call "middle ground"

 

[fdcg27]

Okay, I'll phrase it this way.
I've never had the problems with the six Hondas and one Ford we've owned that these owners are having with their fairly new Impalas.
A simple, objective statement.
If I owned one of the subject Impalas, I'd be pretty unhappy.
I would likely not consider another GM product, since the experience would leave a bad taste.
If this is bashing, so be it.
To most, it is merely a statement of fact.
GM has made a mistake in not repairing these Impalas, and was stubborn enough to end up as defendent in a lawsuit.
Again, a simple statement of fact.
If I really believed that GM has stepped up to world-class build and engineering quality, I'd shop GM for my next new car.
Given the facts on the ground, I'll instead look at Hondas, Subarus and maybe Fords.
Not bashing at all, merely statements of fact.
Were this not so, the GM fans and employees would not get so defensive in any thread in which the wisdom of GM is questioned.

 

[mechanicx]

Originally Posted By: FZ1
I think there is a third class. Those Americans that were Lied to by the Gm president when he comes on T.V. and claims to have paid back all Govt. borrowed funds. Then we find out GM just borrowed from other,federally backed,U.S. banks to "pay back" the initial Loan. That's deceptive,and that's a Lie. That's why I will never buy a G.M. car.


That's not a 3rd class, that's part of the anti-bail out class that motivates many Ford and import fans. You are just making my point. The anti-GM sentiment is usaully about the bail outs, the UAW or what the media presents motivated by the same, and not really objectively about the product.