I had a 2007 Chevrolet Aveo in the shop today and when trying to find the ATF spec, the local GM dealer couldn't tell me. I finally found out that it was type T-IV. Really instills confidence in the GM brand when they don't know what is in their own vehicles...
GM dealer didn't know what ATF to use...
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Chevrolet the Heartbreak of America.
wow. They should be able to know right off the bat.
Steve S you beat me to it.
Thanks for the laugh Steve.
You could look on the dipstck ;-)
Perhaps this is because its a Suzuki or whoever makes that car... Either way, with a Chevy badge on it, they should still know.
Well brandini, I'll make out as if it was a Castrol commercial and say I wasn't thinking with my dipstick...
Originally Posted By: SLCraig
Perhaps this is because its a Suzuki or whoever makes that car... Either way, with a Chevy badge on it, they should still know.
It's actually made by GM in Korea.
Perhaps this is because its a Suzuki or whoever makes that car... Either way, with a Chevy badge on it, they should still know.
It's actually made by GM in Korea.
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Car dealerships are jokes. Bad jokes at that!
Mazda has the same issue with the 6-speed auto trans on the V6. It was the only car to use that fluid...
I don't mind that they didn't know, as long as they found out.
I don't mind that they didn't know, as long as they found out.
A parts department is there for you to buy parts from, not be a vehicle encyclopedia.
Here's the problem with calling the parts department for fluid specs. When they look up the fluid in the catalog, often times they will get a generic description like "Fluid, Transmission" and the part number. There may be a description, but it's not a guarentee. Now, if you're simply there to buy the correct fluid, they go back into their stock and grab a couple quarts. You walk away with the correct trans fluid. You weren't there to buy parts though, were you? You were just using them as a resource to find information, then you were going to buy the fluid someplace else, once you knew what it was. Is that about right?
I just looked in the parts catalog. No, there is no identifier about what kind of fluid it is. The fluid spec is listed in both the service and owners manual(yes, I just checked these too), so it's not as if GM was trying to hide anything.
As an "Automotive Service Technician," I would suggest you invest in some type of online service information that will get you the information you need to best serve your customers, rather than relying on phone calls to the dealer parts deapertment. A 15 second search in AllData found your answer.
Here's the problem with calling the parts department for fluid specs. When they look up the fluid in the catalog, often times they will get a generic description like "Fluid, Transmission" and the part number. There may be a description, but it's not a guarentee. Now, if you're simply there to buy the correct fluid, they go back into their stock and grab a couple quarts. You walk away with the correct trans fluid. You weren't there to buy parts though, were you? You were just using them as a resource to find information, then you were going to buy the fluid someplace else, once you knew what it was. Is that about right?
I just looked in the parts catalog. No, there is no identifier about what kind of fluid it is. The fluid spec is listed in both the service and owners manual(yes, I just checked these too), so it's not as if GM was trying to hide anything.
As an "Automotive Service Technician," I would suggest you invest in some type of online service information that will get you the information you need to best serve your customers, rather than relying on phone calls to the dealer parts deapertment. A 15 second search in AllData found your answer.
Or he could ask his dealer and they could do their job and tell him.
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Originally Posted By: brandini
Or he could ask his dealer and they could do their job and tell him.
^^AMEN!
Or he could ask his dealer and they could do their job and tell him.
^^AMEN!
Quote:
Or he could ask his dealer and they could do their job and tell him.
The dealers job is to sell parts and fix vehicles, not be a knowledge dispensor. What incentive does a dealer have to provide information to a competitor (I'm assuming the OP is not a dealership tech) who isn't going to buy anything from the parts department anyway?
Maybe if the OP was actually the vehicle owner, then the dealer would have some incentive to help out a customer. Maybe if he was going to purchase a few quarts of oil, instead of heading down to the local Pep Boys as soon as he found out what kind of fluid is needed.
No, it's not the dealer's "job" to provide information to competitors so they can go buy parts elsewhere.
Nevermind the fact that the information was only as far away AS THE OWNERS MANUAL!
Or he could ask his dealer and they could do their job and tell him.
The dealers job is to sell parts and fix vehicles, not be a knowledge dispensor. What incentive does a dealer have to provide information to a competitor (I'm assuming the OP is not a dealership tech) who isn't going to buy anything from the parts department anyway?
Maybe if the OP was actually the vehicle owner, then the dealer would have some incentive to help out a customer. Maybe if he was going to purchase a few quarts of oil, instead of heading down to the local Pep Boys as soon as he found out what kind of fluid is needed.
No, it's not the dealer's "job" to provide information to competitors so they can go buy parts elsewhere.
Nevermind the fact that the information was only as far away AS THE OWNERS MANUAL!
Reason #422 why I never take my vehicle to the dealership....
Mr. Horse whatever... it was intended to get a laugh out of people. My online lookup wasn't available due to a temporary loss of the Internet. My father is also a technical advisor for Petro-Canada lubricants and I couldn't get a hold of him. So I phoned up GM quickly to ask a simple question. It isn't a big deal. Does that make you feel better now that you have the whole story? Grow up man.
Originally Posted By: aquariuscsm
Originally Posted By: brandini
Or he could ask his dealer and they could do their job and tell him.
^^AMEN!
+2
I recently inquired at our local GM/Saturn dealer about transmission service for our 2007 VUE which has the Honda L66 powertrain. They said I need their standard $150 Dexron VI power flush service. When I pointed out that it's a Honda powertrain and that the owner's manual calls for Z1 they said, "We can do that too. It runs $285." It kills me to think that day in and day out they perform the wrong type of service on those transmissions with the wrong fluid.
So I bought 18 quarts of Z1 at $4.50/quart and will do the 3x drain/refill procedure myself. It reinforces the old saying that if you want something done right you have to do it yourself. It's just sad/disappointing that you can't even trust the dealer to do something right.
Originally Posted By: brandini
Or he could ask his dealer and they could do their job and tell him.
^^AMEN!
+2
I recently inquired at our local GM/Saturn dealer about transmission service for our 2007 VUE which has the Honda L66 powertrain. They said I need their standard $150 Dexron VI power flush service. When I pointed out that it's a Honda powertrain and that the owner's manual calls for Z1 they said, "We can do that too. It runs $285." It kills me to think that day in and day out they perform the wrong type of service on those transmissions with the wrong fluid.
So I bought 18 quarts of Z1 at $4.50/quart and will do the 3x drain/refill procedure myself. It reinforces the old saying that if you want something done right you have to do it yourself. It's just sad/disappointing that you can't even trust the dealer to do something right.
Mechanics with technical certs have been reduced to a minimum to make room for less costly parts changers who do the same work but don't have the background needed for many tasks.
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