Originally Posted By: Kruse
Originally Posted By: Indydriver
I am about to buy a new car. One of my finalist dealers is offering free oil changes for as long as I own the car. Would you accept these oil changes and give up DIY or ignore them and still do your own?
Back in '87, I bought a brand new '88 Cougar right off the showroom floor. Included in the deal was free oil changes for life. (Yea, I know nothing is free, but it was mentioned after the fact, not in the negotiations) At the time I was living in an apartment in the big city, so the rules were no working on cars in the parking lot. The VERY FIRST TIME I brought my car in for an oil change, I got it back with a stripped oil drain plug and it was leaving a big puddle in the apartment parking lot. I took it back to the dealer and watched them drop the oil into a dirty catch pan, install a new drain plug and they then poured the used oil back in the car. I drove the car back home and changed the oil at 2:00 AM in the parking lot (so I wouldn't get caught) to get that oil out of there.
I never took them up on their offers again. Every single oil change performed on the car after that was done by me. I kept getting fliers in the mail saying that I should bring it in for service and even got discount coupons, but my car never set foot in that dealer again. I had a catalytic converter recall and it was fixed at another dealer. I used whatever oil was on sale and I remember Western Auto always had the Motorcraft or Fram filters on sale for $2 (with the cut out coupon) from the Sunday paper. The car made it to over 300K miles without ever having the oil pan or valve covers off. Everything else was failing but the engine.
Even back then it would have been worth it to call Ford Customer Service and let them know about your poor experience, the thing is quietly dissatisfied customers never get things to change at places like this, you need to make at least some noise to corporate, if enough customers complain trust me corporate WILL do something!