I used to be a Ford tech also. I remember the dealership got their oil from an outside supplier and it wasn't Motorcraft. I could be severalIf you are on RIM/RAPID, you will get nailed hard on loyalty if you don't have purchase history from a Motorcraft vendor for oil.
different brands, it just depended on who the owner decided to place the order from. Although I'm sure it met Ford's spec.
One of the biggest reasons for a 40%-50% yearly tech turnover at this dealership was that there was virtually no inventory of parts
on hand. They had to order it from a warehouse that was about 90 minutes away. Anyone here like to get flat-rate wages when
you have almost a zero parts inventory? I guess the 40%-50% who left every year didn't like it either.