Ford has $2B more in warranty costs than GM

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Worthwhile to check the 10K for these little nuggets before buying.

By the way, the nearly nonsensical slogan “Quality is Job One” was meant as an insiders’ dig at Lee Iacocca who had just left the company.

“Job One” is car manufacturing lingo meaning the first car off the production line. Lee was notorious for sacrificing quality control to bring a car into production. Hence, the slogan after he left.
 
When Alan Mullaly became head of Ford and started turning things around I had great hope for this iconic American brand.
When the last CEO (the furniture guy...Hackett was his name I think) made Ford a truck only company ...I lost hope.

It's hard for the 'Big Three' to compete with the Koreans, Japanese etc...because of 'legacy costs' and unions who eat up much of the money that should go into R&D. My current two Fords will probably be my last (although both have been very good cars)....I'll buy Asian next. Why not....most of our so called 'leaders' have already sold out....

PS: Mullaly took his 'Golden Parachute' and got out while the getting was good....it's the American way.....
 
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So what are the recent and past major design blunders that cost Ford in terms of warranty and loss of customers?

The most recent one I recall is the terrible DCT fiasco.

Going back over the years:

Bad paint problems.

The F-150 spark-plugs with the very long section that were almost impossible to remove without breaking them off and spending a long time on each one with special extraction tools. I recall quotes of $700.00 just for the labor to change 8 spark-plugs IF YOU COULD FIND A MECHANIC WHO WAS WILLING TO DO THAT JOB.

The Ford SUV vehicles that allowed exhaust gas into the cabin.

The small rims with tires that were too high and had serious control problems and there after market fix that did not work, of telling the owners to run low tire pressures.

The Crown-Vick police vehicles with exploding gas-tanks when a troupers car would be rear ended while parked along side of a highway. At least they came up with a fix of a styrofoam block that prevented the pumpkin from rupturing the gas-tank. But they never included that fix in vehicles to the general public.

The switch on the master-cylinder that would cause a fire. ( Which could happen even when the vehicle was not being used, even if it was parked in a garage attached to a house. )

The ignition switches that could catch fire. ( Which could happen even when the vehicle was not being used, even if it was parked in a garage attached to a house. )

The variable venturi carburetor that seamed to never work right.

The engines had valve seals that leak too much oil into the combustion cylinder and smoked like a car that had 150,000 miles on it even though the actual miles were very low. ( Though some of those vehicles may have been making that much smoke because of the bad variable venturi carbs. )

And of course the gas-tanks on the pintos that would go up in flames with even a small rear-end crash.

I am sure there are some things that I missed. Maybe some can add to the list. Were the windshields that had special sun blocking layers that did not hold up and had to be replaced with a different type of windshield made by Ford or was that a different vehicle maker?

My brother use to say that there was something on his F-150 engine that would repeatedly break if he demanded a lot of power from it while towing his RV.

Didn't some of there engines have a system of cylinder deactivation that had plastic pieces in it that would break and cause the engine to be stuck in a mode where not all of the cylinders were firing. Or was that a different brand?
 
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So what are the recent and past major design blunders that cost Ford in terms of warranty and loss of customers?

The most recent one I recall is the terrible DCT fiasco.

Going back over the years:

Bad paint problems.

The F-150 spark-plugs with the very long section that were almost impossible to remove without breaking them off and spending a long time on each one with special extraction tools. I recall quotes of $700.00 just for the labor to change 8 spark-plugs IF YOU COULD FIND A MECHANIC WHO WAS WILLING TO DO THAT JOB.

The Ford SUV vehicles that allowed exhaust gas into the cabin.

The small rims with tires that were too high and had serious control problems and there after market fix that did not work, of telling the owners to run low tire pressures.

The Crown-Vick police vehicles with exploding gas-tanks when a troupers car would be rear ended while parked along side of a highway. At least they came up with a fix of a styrofoam block that prevented the pumpkin from rupturing the gas-tank. But they never included that fix in vehicles to the general public.

The switch on the master-cylinder that would cause a fire. ( Which could happen even when the vehicle was not being used, even if it was parked in a garage attached to a house. )

The ignition switches that could catch fire. ( Which could happen even when the vehicle was not being used, even if it was parked in a garage attached to a house. )

The variable venturi carburetor that seamed to never work right.

The engines had valve seals that leak too much oil into the combustion cylinder and smoked like a car that had 150,000 miles on it even though the actual miles were very low. ( Though some of those vehicles may have been making that much smoke because of the bad variable venturi carbs. )

And of course the gas-tanks on the pintos that would go up in flames with even a small rear-end crash.

I am sure there are some things that I missed. Maybe some can add to the list. Were the windshields that had special sun blocking layers that did not hold up and had to be replaced with a different type of windshield made by Ford or was that a different vehicle maker?

My brother use to say that there was something on his F-150 engine that would repeatedly break if he demanded a lot of power from it while towing his RV.

Didn't some of there engines have a system of cylinder deactivation that had plastic pieces in it that would break and cause the engine to be stuck in a mode where not all of the cylinders were firing. Or was that a different brand?


There are as actually a murder case in which a man was wrongfully charged with after a Ford vehicle caught fire with his family member in the car... It was shown to be what you mentioned in your post... A fire started by the ignition switch... It was quite the case. And a innocent person was almost sent to prison for life for that nonsense.
 
After the absolutely horrible job Ford did with those transmissions in the Fiesta and Focus, I have absolutely no interest in Ford whatsoever.

They basically spit in their customer's face and flipped them off with 2 hands while doing it.
 
If you're going that far back, don't forget the Exploders with underinflated Firestones.

You nailed it, I did not remember the detail of it being the underinflated Firestones. That is what I was thinking of when I posted "The small rims with tires that were too high and had serious control problems and there after market fix that did not work, of telling the owners to run low tire pressures." I think what it boiled down to is initially they were trying to save a few bucks because it was cheaper to speck the vehicles with small rims and too high profile tires than it would of cost to equip them with larger rims and proper profile tires.
 
I have 276,000+ on my 2000 F150, 4x4, 5.4L, automatic - very few problems and if I could buy a new one just like it - I would.

I don't know what the warranty issues are, but my wife's 2018 Escape has been trouble free.

The new 7.3 pushrod V8 is supposed to offer easier maintenance and lower cost. A more simple design should limit warranty claims you would think.
 
Back in the day of the Pinto, an uncle of mine who lived in Rochester NY had one that got hit in the rear and he barley got out of it before it went up in flames. After that he swore he would never own another Ford product, and often preached about the Pinto and that people should avoid Ford.
 
Don't forget the 6.0 and 6.4 liter Powerstroke engines. Thankfully the aftermarket came through and made the 6.0 into a pretty good powerplant. I had a babied 6.4 and that thing wouldn't stay together for anything.
 
These figures are interesting especially considering the fact that Ford started denying all of my warranty claims because my vehicle repairs “exceeded the underwriting maximums of the bumper-to-bumper warranty” when it was only 2 years old with 22K miles.
 
That's a startling difference in claims requiring payment. And it isn't as if their warranty outside the norm in time/mileage.
 
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