fixing infested coworkers computer

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Rand

Rand

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So I got offered to look at this computer.
Its a family use laptop, 2 teen girls &mom use it
(not my family)

Kept getting wierd popups after getting it back from geeeek squad.

So far malware bytes removed 146 infections in safe mode.

Now eset online is removing 30 additional virus/trojan/toolbar.. alot of really nasty ones.

somehow bestbuy deleted the recovery partition and they never made the recovery discs
15.gif


Just ordered up the recovery discs for 30$

No way I would ever trust this computer without a wipe with all the crud I just removed from it.

but hey at least I'm getting 2 bottles of jim beam out of it
smile.gif
 
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Originally Posted By: JHZR2
Not sure is trust it yet!

Geek squad is good for what???


yea I even setup a seperate guest access point to download the online scanners in safe mode.

not going to be on my network ;p
 
I would also run RKILL prior to another round of all or piece-meal Malwarebyes, Super AntiSpyware, ESET Online...

I would also run HijackThis and make sure it looks clean.

Also, did you turn off System Restore prior to putting it through it's paces?
 
its getting flushed. When the dvd's come from toshiba.

I scanned it with malwarebytes, eset, kapersky.

few other tools.

worked great in safe mode.

rebooted into windows and it got um. possessed in about 5m.

Still totally infected. Its off in the corner now.

nothing on it needs saved. if bestbuy hadnt deleted the recovery partition somehow it would be fixed by now.

I have other things to do than waste more time on this total infested laptop.. First one I have had reinfest itself. usually I wipe them anyway because I'm never sure.. but this one there is no doubt some really nasties on it.
 
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Can you remove the disk from that laptop, connect it to a USB-SATA bridge (ex, an external HD enclosure) then scan/clean it from a healthy PC? This way the malware on it can't play hardball with the anti-malware.
 
What is a good Linux anti-malware scanner utility? This way, booting to a common distro, say Mint, then running the utility, will clean the infected computer w/o the need to remove any internal hard disks. A benefit for laptops that aren't easy to pull apart.
 
Originally Posted By: ToyotaNSaturn
What is a good Linux anti-malware scanner utility? This way, booting to a common distro, say Mint, then running the utility, will clean the infected computer w/o the need to remove any internal hard disks. A benefit for laptops that aren't easy to pull apart.


AVG Rescue CD accomplishes this.
 
You can get the Kaspersky Rescue CD for free. You can download it and put it onto a CD and it runs in a version of Linux. You would have to download to a computer that is okay. You can search for the free Kaspersky Rescue CD software at the Kaspersky website.

You run it first and remove as much malware as possible. And then if you can get the computer in reasonable running shape after that you download Malwarebyte's and run it in Safe Mode. And then run Hitman Pro. And then maybe run ESET online scanner.
 
By the way the Kaspersky Rescue CD, ESET online scanner, and Malwarebytes are all great to use to make sure your computer is clean if you are running Microsoft Security Essentials in Windows 7 or Windows Defender in Windows 8/8.1. And they are all free (including the free version of Malwarebytes).
 
Originally Posted By: Mystic
By the way the Kaspersky Rescue CD, ESET online scanner, and Malwarebytes are all great to use to make sure your computer is clean if you are running Microsoft Security Essentials in Windows 7 or Windows Defender in Windows 8/8.1. And they are all free (including the free version of Malwarebytes).


dealspl.us and newegg.com both offer top-line antivirus programs for $10 or less during November and December and sometimes January. Some are even free after rebate.
 
There is no such thing as free, like Gmail is not really free.
wink.gif

Maybe those rebates are not just hopes that most customers won't bother, but also a means to collect our name and address.

That scroogled site is funny. It's true Google has turned into a monster, they worked to get the biggest piece of the pie. But it's funny how people who envy them will badmouth Google then play Google's game in hopes of getting a piece of their pie. Let said people run Google and see how dark the big G gets.
lol.gif


I rarely use Google search directly anymore. I don't like how their result links are dirty even if the motivation is harmless. And with their javascripting, Google seems to have infiltrated most web sites out there (by the webmasters' invitation, of course), including BITOG. It is possible to block a lot of that if you want to, for example using Firefox + Noscript, and you also need to have your browser reject the relentless ad cookies.
 
Geek Squad, Best Buy etc. are totally worthless for computer help. They use their proprietary software and protocol for fixing issues and it usually won't solve the problem; and they charge a fortune for their completely [censored] service. The service representatives are basically salespeople with little to no technical knowledge.

I helped an acquaintance fix her brand new laptop that got infected a few weeks ago after she had both best Buy and Geek Squad attempt to fix it. I don't even know what they did; I got Malware Bytes to run in safe mode and got it to where all available free scanners could run and clear out the mess. It looked like one nasty Zeus Trojan. Had to reinstall Internet Explorer, and I ran CCcleaner, defragged after uninstalling all the [censored] ware on the machine. Went through all the start up entries by hand and disabled the ones that didn't affect system performance. Got it running the Avira Free + Sandboxie and showed here how to use Sandboxie and instructed her to ALWAYS browse with it and scan anything she downloads in the sandbox. Showed here how to use Windows 8 imaging and told here to make an image on a USB stick every week or two. It runs lightning fast now. Based on what Geek Squad charges, they'd probably have charged a thousand bucks for all that work.
 
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Ordered the toshiba rescue disc set.

After flushing I'll probably put avira on it
and maybe paid malwarebytes.
 
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