I purchased an item last week and paid using PayPal. I received a "Receipt for your payment" email from PayPal saying that I had sent payment and that they've asked the seller to ship. Fast forward 8 days and I received 2 messages from the seller via Ebay telling me that I needed to pay for the item.
Since then, I've notified the seller that I paid for the item when I purchased the item, I have a payment confirmation email from PayPal and I have a transaction on my credit card for the item that shows both a transaction and post date. He says that Ebay shows I didn't pay for the item and I still need to pay. When I'm signed-in to PayPal my payment history page shows the payment as Pending with his email address/ebay user name hasn't accepted yet. When I told him that and uploaded a screen shot of the PayPal message he told me he checked his PayPal account and there is no payment.
Fast forward two days and yesterday (Friday) he filed an Unpaid Item Case against me. In a message he says:
So after research. Payment has not been made. Total payment of xx.xx due.
Thanks.
Looking on Ebay I see you can dispute Unpaid Item Cases but when I attempted to do that Ebay automatically says:
This case is still open, so you're not able to appeal at this time.
If you haven't paid for the item, please provide payment. You have 2 days from when the case was opened to make payment.
Has anyone run into such a problem before? Solutions? Next time I'll pay approx. $4 more and just order from Amazon.
Since then, I've notified the seller that I paid for the item when I purchased the item, I have a payment confirmation email from PayPal and I have a transaction on my credit card for the item that shows both a transaction and post date. He says that Ebay shows I didn't pay for the item and I still need to pay. When I'm signed-in to PayPal my payment history page shows the payment as Pending with his email address/ebay user name hasn't accepted yet. When I told him that and uploaded a screen shot of the PayPal message he told me he checked his PayPal account and there is no payment.
Fast forward two days and yesterday (Friday) he filed an Unpaid Item Case against me. In a message he says:
So after research. Payment has not been made. Total payment of xx.xx due.
Thanks.
Looking on Ebay I see you can dispute Unpaid Item Cases but when I attempted to do that Ebay automatically says:
This case is still open, so you're not able to appeal at this time.
If you haven't paid for the item, please provide payment. You have 2 days from when the case was opened to make payment.
Has anyone run into such a problem before? Solutions? Next time I'll pay approx. $4 more and just order from Amazon.