Originally Posted by 69GTX
Originally Posted by demarpaint
Originally Posted by joekingcorvette
I would file a claim and dispute the products. You will most likely get them for free. Otherwise have them send you a packing slip and return the order. I have never purchased oil filters online. I have had some poor products that I purchased online and like to buy from power sellers if I can.
I'd do that if and only if the seller refused to make good on the filters in question. I would give them a shot at doing that first. As I said earlier I had no problems getting the 2 dented filters I got replaced.
No big deal if you file a claim at the same time you notify the seller. They will get the word promptly either way that you are less than satisfied. And notifying Ebay of the issue via a claim is just keeping them in the loop. Either way the seller has several days to try and resolve it with you. Ebay has your back on damaged goods. I've filed about 10 claims this year on 50 orders...all for damaged goods not as described. All you need are some photographs showing the damage. In every case I was made whole including shipping. If I didn't hear back from a seller within 24 hrs I'd initiate the claim. It's just a simple way of documenting what you got. It doesn't hurt the seller one iota. And it covers both parties until an agreement is reached.
I hear ya.
I notified the seller through the Ebay system, I didn't feel the need to dispute it with Paypal, unless I was not satisfied with the outcome. In any event I had no problems getting a rapid reply and the outcome was exactly what I wanted. I also gave the seller positive feedback and did business with them again.
In situations like this I give the seller the benefit of the doubt, and enough rope to hang themselves with if things don't go my way.