Question before I make contact with a local Hyundai dealership and give the service manager an earful…
My wife brought her 2024 Tucson Hybrid in for scheduled maintenance today. They said the coolant reservoir cap was missing and they have one on order. They told her the car is still safe to operate and sent her on her way.
Now, I never touch anything under the hood of this car. It goes to the dealer religiously for its scheduled services. 100% one of their techs lost that cap. Mistakes happen, I get it.
What I don’t like is they let her leave the shop without a cap… knowing it was missing. I popped the hood and noticed no obvious signs of coolant stains anywhere. The level is a tad low.
I believe they should have snagged one off a donor vehicle if available OR had her leave the car there and give her a loaner car in the meantime.
If I were a service manager at a dealership I would never let a customer drive off with a missing piece of a critical system such as a coolant system.
Thoughts?
REPORT this foolishness ASAP.
This is IMHO truly some very dumb and arrogant attitude
"could care less about their customers" & behavior. Report them to
Hyundai Corporate offices plus to the Dealership owner.
I would first call the dealership (Main Manager) and explaining to them you would like to know his reaction to the way his people treated you. Then that you will hold his dealership + service department
(their very own servicing shop) totally responsible for any issues. You did not remove or lose the cap did you? So...... who did?
I would then ask, Would he send any of his own family members out on the road under similar situation?
If they truly cared for their customers, there is no way on earth he could not have quickly and caringly remedied this situation.
They could easily and simply could have called one of their local suppliers or even a close by Hyundai dealer for a repayable favor and have had an OEM or any suitable temporary cap
(better than no cap!?) put in place until a Hyundai cap can be obtained.
Of course many, I am sure will say -
"no , an oem cap is not really required" which I agree with.
The poor treatment you all received is what I can not accept. Unfortunately I am hearing more and more stories that sound very similar as of late. So what we have going on is , prices of vehicles are sky rocketing to near unobtainium prices along with the rising costs of service work while the quality of many parts and the quality of work is going in the opposite direction. Not good for consumers who can not DIY.