does any laptop mfr have tech support in the US ?
does any laptop mfr have tech support in the US ?
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I called Samsung regarding an issue we had with two of their laptops (returned the first one, and the second one of a different model had the same issue) and I spoke to a guy who sounded very American. I can't say for sure if he was or not, but he sure sounded like it. I was referred to him (he was a "tier 2" technical support person) after the person on the online chat had no clue. I tried a few things the guy (tire 2 guy) suggested and nothing worked. I ended up returning the laptop and got a Toshiba I've been very happy with.
I think Lenovo does.
Systemax USA supported and built in the USA.
No experience with them though. Don't know much other than what I read about them. I have bought a lot of stuff from Tiger Direct/Comp USA over the years and that's where I found out about them.
In fact I might get a Systemax in the future.
No experience with them though. Don't know much other than what I read about them. I have bought a lot of stuff from Tiger Direct/Comp USA over the years and that's where I found out about them.
In fact I might get a Systemax in the future.
http://jncs.com/popup/us_tech_support.php
You can buy a laptop from a reseller that offers US tech support.
These guys also sell Ubuntu based machines and offered installation support to a friend of mine who know zippo about OS installs.
You can buy a laptop from a reseller that offers US tech support.
These guys also sell Ubuntu based machines and offered installation support to a friend of mine who know zippo about OS installs.
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Most of them have tech support in the US for the higher priced business class computers. The $300 consumer class computers are all outsourced to the 3rd world.
Copied this from a tiger direct Systemax ad :
Systemax™ is the Great American PC Maker.
Considering Another PC Vendor? Ask These 3 questions:
1. Are 100% of their systems assembled in the USA by US workers?
2. Are 100% of their tech support calls and emails answered in the USA by US workers?
3. Do they have a company policy to NEVER export American jobs?
If they can't answer YES to all 3 questions, then come ask Systemax™. We say "Yes" to the American worker. We are the largest, most reliable PC manufacturer in the country that can make these claims. We've been assembling and supporting the highest quality PCs with the latest technology in Fletcher, Ohio for over 20 years. Systemax PCs are "The Perfect PC" for the educated buyer who wants name brand components, warranty and service without paying for massive amounts of advertising. And unlike our competitors, when you call our technical support staff, you'll get someone in the United States. Not someone across the Pacific Ocean. Buy American - get a Systemax™ PC!
Systemax™ is the Great American PC Maker.
Considering Another PC Vendor? Ask These 3 questions:
1. Are 100% of their systems assembled in the USA by US workers?
2. Are 100% of their tech support calls and emails answered in the USA by US workers?
3. Do they have a company policy to NEVER export American jobs?
If they can't answer YES to all 3 questions, then come ask Systemax™. We say "Yes" to the American worker. We are the largest, most reliable PC manufacturer in the country that can make these claims. We've been assembling and supporting the highest quality PCs with the latest technology in Fletcher, Ohio for over 20 years. Systemax PCs are "The Perfect PC" for the educated buyer who wants name brand components, warranty and service without paying for massive amounts of advertising. And unlike our competitors, when you call our technical support staff, you'll get someone in the United States. Not someone across the Pacific Ocean. Buy American - get a Systemax™ PC!
OVERKILL
$100 Site Donor 2021
From Systemax:
Oh look... An ASUS motherboard.
Oh look... An ASUS motherboard.
Originally Posted By: OVERK1LL
From Systemax:
Oh look... An ASUS motherboard.
What is your point?
They don't say the parts are made in the USA. I wish there was a company that did. I'm not saying SysteMax is great or anything. Just giving info on a company that has USA support.
From Systemax:
Oh look... An ASUS motherboard.
What is your point?
They don't say the parts are made in the USA. I wish there was a company that did. I'm not saying SysteMax is great or anything. Just giving info on a company that has USA support.
OVERKILL
$100 Site Donor 2021
Originally Posted By: oilboy123
Originally Posted By: OVERK1LL
From Systemax:
Oh look... An ASUS motherboard.
What is your point?
They don't say the parts are made in the USA. I wish there was a company that did. I'm not saying SysteMax is great or anything. Just giving info on a company that has USA support.
My point was simply that they are using the same parts that your local computer store would likely use in putting together a system. And a local computer store also provides USA support
That's all.
BTW, Supermicro is an American manufacturer of motherboards, chassis, servers and networking equipment. Headquarters is located in San Jose.
Originally Posted By: OVERK1LL
From Systemax:
Oh look... An ASUS motherboard.
What is your point?
They don't say the parts are made in the USA. I wish there was a company that did. I'm not saying SysteMax is great or anything. Just giving info on a company that has USA support.
My point was simply that they are using the same parts that your local computer store would likely use in putting together a system. And a local computer store also provides USA support
That's all.
BTW, Supermicro is an American manufacturer of motherboards, chassis, servers and networking equipment. Headquarters is located in San Jose.
What bugs me is everyone wants the cheapest price for things and when a company outsources the production to China or the Support to India to cheapen the cost of selling a product the consumer benefits but then complains about it not being local.
Catch 22?
Vision Computers offers tech support in the USA.
http://www.visioncomputers.com/websiteinfo.asp?fc=94
http://www.visioncomputers.com/websiteinfo.asp?fc=94
Did not know Vision computers were USA? Do they assemble in US as well
I have emailed HP total care and gotten excellent service. I have never had to interpret Indian English to American English to understand how to fix my laptop.
Lenovo does. Bought one earlier this year, had occasion to call tech support and they were definitely Americans. I think the little message before you get connected to a rep even said something like "welcome to Lenovo's customer support center in Atlanta, Georgia" or something to that effect.
jeff
jeff
To show how muddy the water has gotten, some of the work IT work I do requires US citizenship; to some vendors that means "No Indians or Chinese" They believe it is a language or cultural issue; I politely tell them that Canadians can't do the work either.... 8)
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