Originally Posted By: Falcon_LS
Thanks for everyone's input.
Had a word with the service manager today and to clarify, the fuel injector cleaning was an add-on service because the fuel filter was being replaced. Turns out it's an optional service and you don't have to go for it, and it isn't mentioned in the Middle East/North Africa service supplement either.
Replacement of the fuel filter, however, is because of the high levels of sulfur in the gas. They were surprised to see someone actually paying $3.48 a gallon for Euro V gas with a sulfur content of 10 ppm.
The guy who phoned me simply gets a commission based on how much the customer spends on service fees. He obviously wanted me to pay more so he could get a higher commission.
Sorry Falcon, I'd tell the guy to [censored] up a rope first time he called, second time it would be a big punch in the nose. I HATE B.S.