Do better Mann + Hummel
- Thread starter DanL13
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I’d tell them I plan on taking up with another manufacturer. It obviously could have happened outside Purolator’s control, but that’s a terrible attitude.
Since I doubt it left the Purolator factory like that, I can see why they said contact the seller. The seller many not have know the shape of it either ... or maybe they did, like if bought from some shady seller on eBay.
Where did these get bought from, and how old are they? What's the date code on the dome of the filter?
Where did these get bought from, and how old are they? What's the date code on the dome of the filter?
Exactly. I’m not necessarily mad about it but it would cost them nearly nothing to email a voucher or mail a replacement out or even an apology that it happened. More proof if we needed it that they are sliding downhill as a manufacturer.
Good old rock auto. Can’t read a black date code on a black filter though. I can tell something is stamped but can’t make out what it is. Really thought through process haha
Take a photo of the dome, or maybe use a strong flashlight to see if it's easier to read. ... maybe it can be made out. I bet those are pretty old filters, and how they were stored is an unknown. Contact RockAuto and see what they say. Not the first time people have received messed up old oil filters from RockAuto.
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That's more than likely a RockAuto issue not M+H. Expect bottom level "service" from RA.
Of course its a Purolator filter. In the Purolator box
As noted, similar seen before. Combine RA NOS with poor storage environment and could well explain the surface rust. May say Puro but baseplate more a Wix filter design. That said, with M&H filter designs commingled now.
Do you still have the box? The return address will tell you what warehouse it shipped from. Would be interesting to know.
My asking was due to the comment in post 7 which thought it wasn't a M+H (ie made for and branded as Purolator), but some "RockAuto issue" filter.
As in the rock auto box? No it got burned with the trash
I ordered two of that number and the other one was fine. A half dozen others, all Purolators, were all fine and dandy as well.
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They buy from stores selling old surplus sometimes. A strong flashlight held at different angles should reveal the code.
This is one of Rock Auto's sources. https://www.comanservices.com/
When a new supplier comes into a part store to change them over to the new brands, often times they will trade the first stocking order for the old inventory, then they pawn off the old inventory to this place (or another one like it) to recover some percentage of the value. These places will sort through it all, inventory it, catalog it, and make it available to their customers at a reduced price. This is also where distressed inventory ends up when stores fold. The "famous brand" stuff typically falls in this catagory, because listing it below a certain price as the brand it really is would violate MAP (minimum advertised price) agreements and piss off their other suppliers.
Who knows how long that filter was sitting around on how many shelves in what sort of conditions. It isn't Purolator's fault, that's why they sent you to the retailer.
I mean I really don’t care enough to horse around with it. I just thought the dismissive response from M&H was a bit disappointing
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