disputing shipping charges with FedEx

[matrass]

Has anybody had to dispute shipping charges with FedEx and how did it turn out? shipped a few items recently and when I saw the bill on my cc statement I almost fell out of my chair. $18 to send a 1lb package from PA to Texas with ground service or better yet $17.50 to send a 4oz package from PA to NC ? I hit the dispute button on my bill but thinking maybe I should file a dispute with my CC company also ? have been using ground for a few years and never sen this happen. at these price points I will just throw everything out instead of selling it. have been shipping items for here an Ebay for years and never seen anything like this. I weigh my packages before they are shipped an if anything over estimate the weight by a few ounces. do they have a glitch in their system.

 

[dparm]

They tell you what the shipping cost is before you pay. How do you plan to dispute that? I'm not sure I understand.

 

[matrass]

Originally Posted By: dparm
They tell you what the shipping cost is before you pay. How do you plan to dispute that? I'm not sure I understand.



I have used FedEx for years and they never charged me $17+ to send a 4oz package from PA to NC. when I set up the shipping their was no price quote ( did it online though my account and gets billed to my CC ) why would anybody spend that much to ship low weigh packages via ground? I sure would not have agreed to those prices.

 

[JHZR2]

Shipping for a regular consumer by UPS or FEDEX is extreme. Their prices can be competitive when a corporate entity with an account (and different rate structure) uses them. Otherwise, USPS, which has also gone up quite a bit, is the far better option.

Still, whats the angle? Fraud? I agree that it sounds super high, but if they are actually charging for shipping and handling, not sure how much recourse youll have. Who determines what is a "fair" price?

 

[wkcars]

As with many goods/services, there's alot of factors that go into a price, for shipping a package weight is only one part.

 

[Rand]

ship priority mail

I just had a router I had to send back to newegg fedex wanted 19$

with newegg's "dicount label" it was 16.xx

unfortuneately it didnt fit in a prepaid usps box so it cost me 12.73 to send it ohio-CA
box was 10"x8"x6" weighed 2lb or less

 

[matrass]

just plugged in the estimated shipping cost for the same item at 1 lb and it came out to less that half of what FedEx charged me. I knew their was a pricing error.

 

[matrass]

Originally Posted By: JHZR2
Shipping for a regular consumer by UPS or FEDEX is extreme. Their prices can be competitive when a corporate entity with an account (and different rate structure) uses them. Otherwise, USPS, which has also gone up quite a bit, is the far better option.

Still, whats the angle? Fraud? I agree that it sounds super high, but if they are actually charging for shipping and handling, not sure how much recourse youll have. Who determines what is a "fair" price?


The item I sent could have fit in a regular envelope and put a stamp on it , so how can FedEx justify charging somebody over $17 ? the best part is I just put the same data in their sipping quote at 1 1b and they want less than half of what they charged me , how it that not price gouging ?

 

[dishdude]

UPS and FedEX also put a hefty surcharge on for residential addresses.

I also have found USPS to be the most competitively priced for personal shipping, especially when shipping to residential addresses.

It's not cheap to ship, I am still amazed it is less than $0.50 to mail a first class letter.

 

[benjamming]

Originally Posted By: matrass
Has anybody had to dispute shipping charges with FedEx and how did it turn out? shipped a few items recently and when I saw the bill on my cc statement I almost fell out of my chair. $18 to send a 1lb package from PA to Texas with ground service or better yet $17.50 to send a 4oz package from PA to NC ? I hit the dispute button on my bill but thinking maybe I should file a dispute with my CC company also ? have been using ground for a few years and never sen this happen. at these price points I will just throw everything out instead of selling it. have been shipping items for here an Ebay for years and never seen anything like this. I weigh my packages before they are shipped an if anything over estimate the weight by a few ounces. do they have a glitch in their system.


So, you wrote them a blank "check" by not getting a quote first, & now you're upset that they cashed said "check"? I have not a clue why you would be upset with them rather than with yourself.

 

[dparm]

Originally Posted By: benjamming

So, you wrote them a blank "check" by not getting a quote first, & now you're upset that they cashed said "check"? I have not a clue why you would be upset with them rather than with yourself.



That's exactly how I feel. It's one thing if your receipt says $12 and suddenly the CC statement says $17.

The CC company is going to tell you to pound sand. If you think FedEx is overpriced, use someone else.

 

[wkcars]

If I had to guess,when you ship something that didn't have a predetermined price quoted (what caused that is another question) fedex may have defaulted to a shipping option or service at a higher price level. I don't have a fedex account, but maybe that's a preference or setting in your account.

 

[bullwinkle]

They've all jumped lately, but UPS is running a promo with a good discount if you sign up for a small business account.

 

[Thermo1223]

Contrary to popular belief UPS & FedEx rarely concern themselves with actual weight.

Dimensional weight is more important. This is what I do everyday for a living currently.

It is not about how heavy the product is but how much space it will take up on the truck/plane etc. Weight is only a safety issue for personal & equipment. The real billing is done on dimensions.

If you did not get a quote then it is your own fault and you have no recourse. Regular consumer rates are extremely high compared to what big corporate accounts get. That is why a 4 oz package cost so much. It has nothing to do with the weight of it.

Case in point:

FedEx LTL has us capped at $225 per pallet regardless of weight or dimensions from the east coast till the mason-dixon. This is for residential w/ liftgate & threshold delivery. Without those it is like $75

The real cost can be over $1000 for just one pallet. So think about that FedEx is only charging me $225 for no less than 20 people involved in the shipping process from terminal-terminal, truck drivers, delivery scheduling, etc...

I'd call that a deal but we also do this no less than 30-50 times a month so they are making money.

Edit: Give me the exact zip codes and I can see what we would have got charged on the corporate side.

 

[dparm]

Good point, thermo. The big corporate rates are hilariously cheap compared to what you pay on the website as a consumer. Most companies can ship stuff two-day for almost the exact same rate as ground.

 

[MinamiKotaro]

Originally Posted By: Thermo1223
If you did not get a quote then it is your own fault and you have no recourse.


This. Consider it a learning experience and make sure to get a quote next time.

 

[Thermo1223]

Originally Posted By: dparm
Good point, thermo. The big corporate rates are hilariously cheap compared to what you pay on the website as a consumer. Most companies can ship stuff two-day for almost the exact same rate as ground.


Our Amazon account which gets billed to them is exactly like that.

The one package I saw weighed about 15 lbs. and was heading to CA from PA 2nd day air.

Their cost $13...your cost...maybe $100 lol

We actually cheat the system with UPS. I ship the express envelopes ground because it will take a day regardless to get to our office in NY. Technically via our agreement I am only suppose to use next day. They never seem to mind however if one gets lost though it will obviously be our own fault.

1 lb envelope shipped ground $6, shipped the right way about $50.