Originally Posted by grampi
Last weekend while I was doing my yard work I noticed that our dog had chewed up the coax cable going into the house from the satellite box on the outside of the house. We are still getting our service, the cable is chewed up pretty badly and will certainly cause us a loss of service if not replaced soon. I called DTV tech support immediately to schedule a repair tech to come to the house and replace the cable, at my expense of course. They told me the tech would come by today between 8 am and noon, and he would give me a 30 minute out call for a heads up. 1145 arrives and I've heard nothing, so I call them to find out what's going on. They said they showed no appointment scheduled, even though I had a confirmation number, they still said I wasn't scheduled. Keep in mind, these calls are clearly going to some call center where the people you speak to have very heavy, middle eastern accents, and they are difficult to understand, and I'm sure I'm difficult for them to understand. This, I believe is the problem. Why do these places insist on using these call centers? If they knew how much of a problem the language barriers caused by using these places causes, I'm sure they'd quit using them. I had gotten great service from DTV before they started using these places, but lately I've been looking for a reason to drop them, and this may just be the one. I hate dealing with these places as the results are usually the same every time I do...unsatisfactory...end of rant...
similar thing happened to a neighbor, but a squirrel caused the damage. he cut the cable, and used a utility knife to trim the cut ends, in order to install the needed male/female fittings. I had some "brush on" electrical tape, and covered the fittings,so it was totally water tight. I suggested that he put on wiring loom, to discourage any future damage. he did this, and it solved the problem.
a few coatings of the brush on product will work, as well -- depending on the degree of damage. l
