DeWalt DCPS620 (pole saw) under warranty

[Kira]

Here, a good one might be developing. I'll be brief.

The title tool is a battery powered (DeWalt 20 v.) chain saw (12" bar) on a pole, purchased at Home Depot.
Limbing with sis & BIL 3 days ago (6/11) was my introduction to it.
It worked well...the chain was sharp.

It stopped.
We assumed a "thermal shut-off" occurred. Such a feature is mentioned in the manual.
It didn't 'cool off' / self-restore.

Poking around the tool a bit was something my BIL did whilst I was elsewhere.
No mechanical binding or other tangible symptom was observed. Fully topped up batteries changed nothing.
It's under warranty and he'll take it to a DeWalt service center this week.

I will update this thread.

In the meantime, any experiences or comments on this tool, type of tool, the DeWalt system involved, their service centers or anything else relevant, is welcome.

 

[Rand]

my 2cents guess would be trigger is bad. Can you hear a faint click when you depress the trigger
if so trigger is probably ok.

I think some of those had a pinched wiring issue too.. not sure if that is your exact model.

 

[JayhawkRoy]

1. The local Dewalt repair center did very good prompt work for me many years ago in the KC area. The shop is in an area that caters to local craftsmen. They do more than dewalt but I got prompt service and good pricing as the tool was out of warranty.
2. Some Home Depot managers will trade the broken item out for a new one, depending age, and even out of warranty. Have done something like that on other items. Local managerial discretion.

 

[Gyro Gearloose]

I would take it back to the store with the receipt and tell them it died first use.

But if you are in to research put the handle and the motor in the fridge for an hour (no kidding) and see if it starts. I have a DeWalt leaf blower that after running a while it won't start. I accidentally found out that leaving it out in the cold and putting on a fully charged battery resets whatever is wrong with it.