Dealership techs abuse customer's Camaro

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I had My Z28 in once for a recall on the EGR valve sticking. I walked across the street to get a coffee and saw it come out the parking lot sideways with tires smoking. I was not amused.

Another time after I did all the modifications the to Trans Am I took it in to get the window motor replaced. Car had 156 miles extra on it when I returned and some rubber in the wheel wells.
I mentiond it to the service writer. His response was "Well we had to test it." I said "156 miles for a window motor?"

I left with brand new tires and all new fluids.

It should not happen, but if you leave something at the dealer that can get out of it's own way, it is bound to happen.

I figure they can't hurt it anyworse than I can or have.
smile.gif
 
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Originally Posted By: hattaresguy


If GM was smart since this story might go viral and cause a lot of damage they would make this right quickly and fire the guys on the video.


Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.
 
Talk about screwing a business over. When you type in the dealer name in Google, these are the first 2 hits now.
lol.gif


http://www.yellowpages.com/easley-sc/mip/best-chevrolet-457145037

http://www.yelp.com/biz/best-chevrolet-easley

"This car dealership is the Jerry Sandusky of child care. They will m0lest your car in ways that you can not and do not understand. Stay far away, and dont let the mechanics touch your cars "no no place"!"


I hope the [censored] go out of business for having an environment where employees abuse cars. There's no way managers didn't know this kind of activity goes on, and if they didn't, it's even more reason for them to go under.
 
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Originally Posted By: GMBoy
Originally Posted By: hattaresguy
If GM was smart since this story might go viral and cause a lot of damage they would make this right quickly and fire the guys on the video.

Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.

It is definitely a dealership issue, but it makes GM look bad. Dealers are independent from the factory, but not everyone knows/thinks that. Now with the media it only takes a few skewed stories to make someone look really bad. If you look on the guy's youtube comment he talks about how GM Corporate told him it wasn't their problem, which can translate to many people as "they did nothing and are horrible".
 
Originally Posted By: kkreit01
Maddening. But a Chevrolet-Kia dealer?! That alone would scare me away. What next, a Ford-Toyota dealer? I've seen some weird mixes in small-town dealers, but never that extreme.


I have seen some odd mixes in larger towns...Dodge-Subaru, Dodge-Hyundai-Kia, Chrysler-Nissan. I think there's a Dodge-Chrysler-Ram-Jeep-Fiat-GMC dealer (Central Auto Group) on the Rt 1 Automile in Norwood, MA.
 
Originally Posted By: jeepman3071

It is definitely a dealership issue, but it makes GM look bad. Dealers are independent from the factory, but not everyone knows/thinks that. Now with the media it only takes a few skewed stories to make someone look really bad. If you look on the guy's youtube comment he talks about how GM Corporate told him it wasn't their problem, which can translate to many people as "they did nothing and are horrible".


Yes, it does, as most people see "genuine GM service techs" or something familiar. To me, it familiarises the dealer with the manufacturer.
 
Originally Posted By: GMBoy
Originally Posted By: hattaresguy
If GM was smart since this story might go viral and cause a lot of damage they would make this right quickly and fire the guys on the video.

Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.

And unfortunately, no matter how many times it is said, people still don't believe it....
 
This story is just one of many I hear from my own brother who works at a autobody shop and joy rides every car worth driving. There has been an incident where a kid that worked there came in after hours took a customers car and wrecked it. They fixed it and never said a word to the customer. Makes me sick.
 
Sadly common practice.

Most people know about this if they own a higher performance type of auto.

The guilty parties just earned more repetitions of the word "stealership"!
 
Originally Posted By: GMBoy
Originally Posted By: hattaresguy
If GM was smart since this story might go viral and cause a lot of damage they would make this right quickly and fire the guys on the video.

Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.

And whose logo is proudly displayed on top of the dealership's building?

This is as much of an issue for the dealer as it is for the car manufacturer that this dealer represents. The dealer’s end of the barging, in this case, is to make the customer whole, GM's responsibility is to make sure that the dealer does it in case there are problems.
If GM's response is that there is nothing they can do, then GM doesn't deserve this guy's business and a lot of other people's business for that matter.
If GM wants to stay in business, they should treat these kind of disputes seriously, if not... well, there is always another bailout.
wink.gif
 
I had a detail shop employee take my truck out while it was there getting detailed to get coffee and beat the snot out of it. I caught them in the act. Police and the owner were involved trust me. Some people lost their jobs and that business lost me as a customer.
 
Originally Posted By: GMBoy
Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.

They might be "independently owned" but they are not independently operated. GM through their franchise agreement with their respective dealers still have oversight and would have certain "morality" clauses that would allow them to intervene if needed or so choose.

To simply say GM is not at all liable is disingenuous.
 
Originally Posted By: GMBoy
Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.


That's only partially true. Whether or not GM likes it, they're part of it. When GM will sell me a car directly, outside of the dealership network, then I might agree. Also, considering GM has certain standards that must be met to put the big logo on the roof, they have responsibility.

Issuing dealership approvals isn't just about getting royalties and having a place to ship their cars. There's responsibility to the end customers with respect to service, not just the product.

There's pretty much only one reason I don't drive a Subaru - the local dealer is absolutely terrible. There's the same issue with the local VW/Audi dealership. I have no issue with Subaru or VW/Audi vehicles, yet the dealers are beneath contempt. So, this affects Subaru and VW/Audi. It might be "between me and the dealers," but the manufacturers have definitely lost out on any new vehicle sales to me until the matters "between me and the dealers" are addressed.
 
Originally Posted By: GMBoy
Dealerships are all independently owned and operated. This is NOT a GM issue, it is an issue between the dealership and the car owner.


It's TOTALLY a GM issue. Their cars, their parts, their sales, their employees, their NAME.
 
The "techs" who abused the customer's car get a paycheck directly from "General Motors"?

Really?

When the Chevy dealer let my fiancee's Silverado fall off of the lift, she didn't sue GM...
 
^^^Absolutely.

Stealerships are mostly individually owned. There's no way you can hold GM responsible for a stupid decision by one of many employees!
 
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