Cree customer service

[Stewart Fan]

I had a Cree A19 style LED burn out this morning. It had been in service about 9 months.

I emailed Cree asking about warranty replacement procedure. I had a response in less than 15 minutes.

The customer service representative had already processed the warranty and had the replacement bulb ready to ship out.

She apologized for the bulb not performing to my satisfaction,asked me not to send the bulb back, and thanked me for being a customer.

Most of our home has been converted to LED. A mix of Feit from Costco and Cree from Home Depot.

Cree has definitely earned a spot in the remaining fixtures that aren't yet LED.

 

[SZR48207]

I didn't realize they did direct to consumer? Werent they one of the early companies to make LED technology really good?

Always saw them as a company like Goretex. A brand that is part of something you buy, but not a company you bought directly from.

 

[itguy08]

You can buy Cree manufacturered bulbs at Home Depot. Great quality and prices!

 

[anonobomber]

I had a similar experience with CREE. I had a bulb that started flickering and sent them an email describing what was happening and my address and an hour later I had a tracking number as the response to my email. Can't get much better than that!

 

[Doc8404]

I will have to remember that. Last I knew, the package said we had to mail the bulb to them

 

[JTK]

Every time I've pursued an issue with a bulb, light fixture, electric heater, etc, all the manufacturer wanted to see was the receipt. They didn't want the old one back and shipped me a replacement totally free.. Although, on the portable heater, I had to lop-off the cord and mail them the cord in a postage paid envelope they supplied.

Suggestion is to save the receipt for pricey bulbs, fixtures, etc.

 

[NHGUY]

I've had a couple Cree failures warrantied at Home Depot.Not overly impressed with their lifespan.

 

[JHZR2]

Unfortunately the Cree bulbs are starting to transition to manufacture in China vs USA.

 

[daves87rs]

Originally Posted By: JHZR2
Unfortunately the Cree bulbs are starting to transition to manufacture in China vs USA.


And Mexico.

Mostly because bulbs got cheap so fast.....

We should see LED bulbs at Dollar Tree very soon...

 

[SumpChump]

Same here, had a flickerer , called and instantly a new one appeared in the box in 48 hours.

 

[MrQuackers]

^Already found at Dollar Tree. Bought a bunch.

 

[The_Jeff]

Originally Posted By: MrQuackers
^Already found at Dollar Tree. Bought a bunch.


Me too. Subsidized by the state. Disappeared in a couple days! I think a bunch are on ebay or on a truck to a state that doesn't subsidize.

 

[UNC017]

Just curious- was it one of their nicer glass envelope bulbs with the heat sink "fins" around the base, or one of the newer all-plastic "4-flow" things? I'll give the 4-flow credit- they're CHEAP! But I prefer the glass bulbs. Sadly it looks like either Cree doesn't make them in 40 and 60-watt equivalent anymore, or Home Depot only stocks the 4-flow in that size. They still have the Cree glass bulbs in 75 and 100-watt equivalent sizes though.

We're pretty near 100% LED now after changing over for about 3 years. So far I've had only 2 LED bulbs fail, and I dropped one of them a day or so before it failed so I can't really blame it. Bulbs are mostly Philips (GUI-10 spots and PAR-20 floods), Switch Lighting (liquid-cooled A-19 bulbs- bought a ton of these when Switch went out of business and people started unloading them on Amazon and Ebay), plus a few Cree A19s and a few of the funny 3-yellow-panel Philips "L-prize" bulbs.

As of now, I've started changing the garage T8 fluorescents over to LED T8 replacement tubes as they burn out. That'll be a years-long process, T8s fluorescents hold up pretty well.