So I am attempting to get a new windshield washer reservoir for my '04 Xterra. It has a small crack in it from a fender bender and the little electric motors went out after several years of holding about 1/2 of what the tank's capacity should be.
I ordered from Courtesy Nissan of Richardson Texas, being the closest stealership, last weekend.
They told me they would have the part in Wed 23rd Feb, which was my 30th Birthday.
I figured it would be a good day to reassemble the front 1/2 of the Xterra.
I called up on the 23rd of Feb, and they had lost my order, couldn't find record of it, and I never wrote down the confirmation # or who I was working with.
Since the order never hit my credit card I ordered another one.
This time it would be in Saturday.
I even gave them the VIN # of my vehicle.
I went in today to pick it up. Different color plastics was the first hint.
Drove home, attempted to fit it to the Xterra... it did not fit. All the plastic fittings were a 1/2 off of where the older part had them.
Drove back up to "Courtesy" Nissan with the old and new part to show them... they ordered the right part this time... suppposedly.
It will be Wednesday, 2nd March before they can get the part.
I have never had to order a part 4 times.
BTW, Their Parts department couldn't find their caboose with both hands and a flashlight. The teenie boppers working their counters are too clumsy to bus tables and I wouldn't trust them to sweep floors much less run the parts counter. Parts all over the place, (there were a bunch of bearings sitting out on the table getting in their way they just pushed them out of the way instead of restocking them) and the rediclious thing is that most of the parts are plastic/chrome 'bling' that does nothing but look fancy.
I like the 2004 Xterra, but if this is the way that Courtesy Nissan does business I will make sure that this is the last transaction I ever do with them.
How come the Ford and Chevy dealerships I have worked with seem so much more friendly?
Is this what "customer service" has devolved into?
I ordered from Courtesy Nissan of Richardson Texas, being the closest stealership, last weekend.
They told me they would have the part in Wed 23rd Feb, which was my 30th Birthday.
I figured it would be a good day to reassemble the front 1/2 of the Xterra.
I called up on the 23rd of Feb, and they had lost my order, couldn't find record of it, and I never wrote down the confirmation # or who I was working with.
Since the order never hit my credit card I ordered another one.
This time it would be in Saturday.
I even gave them the VIN # of my vehicle.
I went in today to pick it up. Different color plastics was the first hint.
Drove home, attempted to fit it to the Xterra... it did not fit. All the plastic fittings were a 1/2 off of where the older part had them.
Drove back up to "Courtesy" Nissan with the old and new part to show them... they ordered the right part this time... suppposedly.
It will be Wednesday, 2nd March before they can get the part.
I have never had to order a part 4 times.
BTW, Their Parts department couldn't find their caboose with both hands and a flashlight. The teenie boppers working their counters are too clumsy to bus tables and I wouldn't trust them to sweep floors much less run the parts counter. Parts all over the place, (there were a bunch of bearings sitting out on the table getting in their way they just pushed them out of the way instead of restocking them) and the rediclious thing is that most of the parts are plastic/chrome 'bling' that does nothing but look fancy.
I like the 2004 Xterra, but if this is the way that Courtesy Nissan does business I will make sure that this is the last transaction I ever do with them.
How come the Ford and Chevy dealerships I have worked with seem so much more friendly?
Is this what "customer service" has devolved into?
