Cooper has a new all-weather tire called TractionCommand
- Thread starter slacktide_bitog
- Start date
Looks like this is their new lowest cost budget tire. Warranty is only good for the first 2/32" of tread wear. Many tires come with at least a mileage warranty. Unless these tires are absolutely bone cheap & in a pinch I'd not use them.
"If your replacement Cooper® branded radial tire becomes unserviceable as a result of an eligible adjustable condition during the first 2/32" (1.6mm) of tread wear, it will be replaced with an equivalent new Cooper® tire, FREE OF CHARGE. When the tread is worn more than 2/32" (1.6mm), a replacement charge will be required in order to obtain a replacement tire. You must present proof of purchase and be the original owner when requesting a replacement for your tire."
"If your replacement Cooper® branded radial tire becomes unserviceable as a result of an eligible adjustable condition during the first 2/32" (1.6mm) of tread wear, it will be replaced with an equivalent new Cooper® tire, FREE OF CHARGE. When the tread is worn more than 2/32" (1.6mm), a replacement charge will be required in order to obtain a replacement tire. You must present proof of purchase and be the original owner when requesting a replacement for your tire."
No thanks....I will stick with Michelins...
Isn’t that the same as every other pro-rated tire?
No, This new TractionCommand tire only gives you a Free replacement within the first 2/32" of wear. There is NO pro-rated warranty on this tire.
Looking at their "ProControl" All season tires they give you a pro-rated adjustment all the way down to 2/32" left up to the mileage claimed & in that tires case it's 70k or 115,000 km.
In Cooper's language for the ProControl:
If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent Cooper® tire. You must pay for mounting and balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.
The Tread Wear warranty is available provided that you:
- Are the original owner.
- Rotate your tires in accordance with prescribed rotation patterns at least every 8,000 miles (13,000 km) and it must be recorded.
- Present the tire for adjustment.
- Present this warranty booklet when requesting an adjustment and your original purchase receipt, date of purchase, vehicle type, model, odometer reading and rotation record are properly recorded.
Tread Life
When the tread becomes worn to 2/32" (1.6mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves), the tire is worn out. WARNING - for important safety information, you must read the section titled “Tire Service Life” and the Tire Safety Warnings section of this guide.Safety information is also located at www.coopertire.com (and select: “Safety”); and, from your dealer.duplicate post
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Yes it is.
The new TractionCommand tire has the same pro-rated warranty as all Cooper passenger car tires. If you go to the specific webpage for the TractionCommand tire and click on the link "Standard Limited Warranty", the following statement appears:
Traction command links to the standard limited warranty is first 2/32 free replacement (no pro rated), Pro rated after that, down to 2/32 which is considered end of life - same as every other tire? https://www.coopertire.com/en_US/support/tire-warranty/cooper-standard-warranty.html
Same as your quote above I think?
Since were bashing warranty, Its better than Continental. They charged me 20% for 3 tires that were out of round from day one, one was earlier replaced (it was out of round) and finally they replaced 3 and charged me 20% for less than 5000 miles. Oh and the replacements were only marginally better per road force balance.
Ya beat me to it!
There appears to be a discrepancy between the Cooper Tire website and Tire Rack. Tire Rack shows a 60,000 mile treadwear warranty, but that doesn't appear to be the case on the Cooper Tire website. I can easily imagine that the webmasters for Copper Tire put up what information was available from Cooper's management and at the time, they hadn't decided what mileage warranty they were going to put on the tire - BUT - When Tire Rack posted their information, it had been decided. In other words, the Cooper webpage might not be up-to-date yet.
I don't have a lot of confidence in Cooper's web content team's knowledge of technical details. Even though the TractionControl tire has the 3PMSF designation qualifying it as an "all-weather" tire, the website incorrectly calls it an "all-season" tire.
Not exactly...see more of my comment below.
Thanks for bringing this to my attention. We're getting somewhere! See more of my comments below.
So, I was incorrect when I stated there is NO prorated warranty. There IS pro-rated warranty on these tires. However, here are differences in Pro-rated methodology. Hopefully, this clears up the discrepancy.
The standard non mileage warranty:
The replacement charge will be determined by multiplying the dealer's current selling price by the percentage of original tread depth worn from the tire.
The Mileage warranty:
If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent Cooper® tire.
This is as far as I need to go. Not a fan of "budget" tires. Good value, yes. "Budget", no.
OK, but I still think this is the same as every tire?Not exactly...see more of my comment below.
Thanks for bringing this to my attention. We're getting somewhere! See more of my comments below.
So, I was incorrect when I stated there is NO prorated warranty. There IS pro-rated warranty on these tires. However, here are differences in Pro-rated methodology. Hopefully, this clears up the discrepancy.
The standard non mileage warranty:
The replacement charge will be determined by multiplying the dealer's current selling price by the percentage of original tread depth worn from the tire.
The Mileage warranty:
If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent Cooper® tire.
If I am at half life of the tire when they fail, then I pay 1/2 the then current rate for the new tire. This has always been the case on any tire I owned.
How else would they do a pro rate?
Cooper appears to have two pro-rating policies: One for actual tread wear (as measured in X/32") and one for mileage (as measured in actual mileage when worn out compared to warranted mileage).
Your example reflects the actual tread wear policy. If the tire had 12/32" depth when new and a belt broke with 6/32" remaining tread, the pro-rated credit would be 50% of the current cost of a new tire.
For the mileage warranty, if the same tire was rated for 60,000 miles and the tread is worn out (<2/32") after 40,000 miles, the pro-rated credit would be 33% (i.e., 20,000 miles remaining/60,000 mile warranted).
Okay, but there is a significant price difference!
Do most tire companies pro-rate based on mileage - ie if I am at 30,000 miles on a 60,000 mile tire, I get half, irrelevant of tread depth?
I always thought what your saying above is normal - that xxx mileage warranty does not affect anything until there totally worn out, presumably early, and you attempt a warranty credit?
I took my Cooper CS5 fitted Mitsubishi to DT in April because my tires were down to ~3/32 at 36K miles (70K warranty) and they weren't going to pass state inspection. Purchased at DT three years prior and properly rotated by them several times. They gave me an adjustment for a new set of Cooper Endeavor Plus for half retail price plus I got a Cooper rebate, $50.
Good deal. My third set of Coopers.
Good deal. My third set of Coopers.
In my experience, all major tire manufacturers have the same policies as Cooper (i.e., pro-rating credit % on a premature tire failure based on actual remaining tread depth).
It is normal. However, making a successful claim on the premature worn out tread is all but impossible** because of the stringent proof required for a claim (e.g., documented proof that tires were rotated properly every 5000 miles, proof that no abuse/racing/off-road driving occurred, documentation that tires were rebalanced and alignments were performed at certain milestones, etc.).
**I've never tried to claim a treadwear warranty at COSTCO.
I got the mileage warranty on Michelin defenders 90k warranty wore out in 20k
DT was good in this instance
No hoops to jump through
This was even with running winter tires on the car. I showed them my mileage log and they took care of me.
DT was good in this instance
No hoops to jump through
This was even with running winter tires on the car. I showed them my mileage log and they took care of me.