Coil Spring Compressors - OTC vs. Branick

[oilboy123]

OK it came........

Good news is I got the compressor........
It has the folding legs. Maybe NOS at JB Tools.

The box did not look like it had been opened. It looked in perfect shape like it had never been opened. I layed the parts out, and after looking at the parts list it looks like it is missing the main black support tube, and a spring. Kind of surprised

So here goes calling the company......... If they drag their feet. It might be time to invoke the Visa cash pull back.

 

[The Critic]

OK it came........

Good news is I got the compressor........
It has the folding legs. Maybe NOS at JB Tools.

The box did not look like it had been opened. It looked in perfect shape like it had never been opened. I layed the parts out, and after looking at the parts list it looks like it is missing the main black support tube, and a spring. Kind of surprised

So here goes calling the company......... If they drag their feet. It might be time to invoke the Visa cash pull back.

That is very unfortunate. Jack Tech USA has been quite helpful as well — their email is [email protected].

 

[oilboy123]

That is very unfortunate. Jack Tech USA has been quite helpful as well — their email is [email protected].

Where did you get the email from?

I see a jacktechkorea.com site. This is from that: [email protected]
Or jacktechUSA on youtube With this: @jacktechusa2504

I will try reaching out to JB tools first. But appreciate the email. So I have 3 now. Thanks Critic

 

[wtd]

OK it came........

Good news is I got the compressor........
It has the folding legs. Maybe NOS at JB Tools.

The box did not look like it had been opened. It looked in perfect shape like it had never been opened. I layed the parts out, and after looking at the parts list it looks like it is missing the main black support tube, and a spring. Kind of surprised

So here goes calling the company......... If they drag their feet. It might be time to invoke the Visa cash pull back.

That sucks about the missing parts. Are your legs attached to the main base already? I had to install the pieces that the wheels are on to my base but mine are now hard bolted on and do not fold. Are you sure yours are not like that too?

 

[oilboy123]

That sucks about the missing parts. Are your legs attached to the main base already? I had to install the pieces that the wheels are on to my base but mine are now hard bolted on and do not fold. Are you sure yours are not like that too?

Mine are the old swing out, or folding style 110%. I pulled a couple out. They use a ball detent at the joint. I only thing I wonder about is why they changed it to the bolt on fixed. Maybe cost?

I called about the missing tube base/spring that is missing. They said they will check into it. Hopefully that will not be forgeting about me. That seems to be a default position of customer service these days. Not good.

 

[wtd]

Mine are the old swing out, or folding style 110%. I pulled a couple out. They use a ball detent at the joint. I only thing I wonder about is why they changed it to the bolt on fixed. Maybe cost?

I called about the missing tube base/spring that is missing. They said they will check into it. Hopefully that will not be forgeting about me. That seems to be a default position of customer service these days. Not good.

Who did you contact? JB Tools or Jack Tech? My compressor came with one of the lower ratcheting pieces that had a slight defect in the casting where the little steps adjusted the height of that piece. I contacted Redline who contacted the company and the company sent me both sides even though I only needed one side. I imagine that they will take care of you.

 

[oilboy123]

Who did you contact? JB Tools or Jack Tech? My compressor came with one of the lower ratcheting pieces that had a slight defect in the casting where the little steps adjusted the height of that piece. I contacted Redline who contacted the company and the company sent me both sides even though I only needed one side. I imagine that they will take care of you.

I called JB Tools. I figure that JB sold it. So that is where I'm starting from. They sent an email asking to verify a photo in png format..... Whatever the heck that is. It will not open.

I'm going to take pics tommorow of the missing parts in the diagram. I will also take photos of the compressor parts showing the support tube/spring are not there. I thought of going to jack tech. But it was a flip of a coin. Good to know the manufacturer is responsive. I will keep that in mind. I will also check things over on the parts you mentioned.

Thanks wtd

 

[wtd]

I called JB Tools. I figure that JB sold it. So that is where I'm starting from. They sent an email asking to verify a photo in png format..... Whatever the heck that is. It will not open.

I'm going to take pics tommorow of the missing parts in the diagram. I will also take photos of the compressor parts showing the support tube/spring are not there. I thought of going to jack tech. But it was a flip of a coin. Good to know the manufacturer is responsive. I will keep that in mind. I will also check things over on the parts you mentioned.

Thanks wtd

Here are two different shots of the issue mine had so you can look at yours. Here is also a shot of mine fully assembled. You are welcome.

 

[oilboy123]

I will be looking at those 2 pieces now...... I will also be looking at everything now.

I thought it was odd the bare greased rack was exposed in the box with little pieces of styrofoam stuck to it. I expected at least plastic to cover it and prevent contamination.

I'll keep everyone abreast of how this goes. Thanks again wtd

 

[wtd]

I will be looking at those 2 pieces now...... I will also be looking at everything now.

I thought it was odd the bare greased rack was exposed in the box with little pieces of styrofoam stuck to it. I expected at least plastic to cover it and prevent contamination.

I'll keep everyone abreast of how this goes. Thanks again wtd

You are welcome. The replacement pieces that they sent me were gold in color like the ones in all of the videos I watched instead of the silver ones that came with my compressor.

I had to clean styrofoam off of everything too. Luckily it wasn't too difficult.

 

[oilboy123]

I sent an email with pics of all the pieces laying on the ground that came in the box. Also pics with the parts list of the parts I need. I have the gold pieces that you mentioned. The teeth look OK.

I thought it was weird that the greased rack was exposed in the box with no tube over it. I assume it should have had the tube covering the rack in the box? I don't mind some styrofoam getting on things. But on the greased rack/threaded piece it was kind of a pain.

I'll give JB Tools some time to rectify things. Otherwise I'll try getting JackTech involved if need be.
Thanks for any thoughts......

 

[wtd]

I sent an email with pics of all the pieces laying on the ground that came in the box. Also pics with the parts list of the parts I need. I have the gold pieces that you mentioned. The teeth look OK.

I thought it was weird that the greased rack was exposed in the box with no tube over it. I assume it should have had the tube covering the rack in the box? I don't mind some styrofoam getting on things. But on the greased rack/threaded piece it was kind of a pain.

I'll give JB Tools some time to rectify things. Otherwise I'll try getting JackTech involved if need be.
Thanks for any thoughts......

Mine did not have a tube covering the rack either and is why I had to clean off the stryofoam as well.

 

[oilboy123]

JB Tools gave me three options, which did not include giving me the parts. So I'm trying to see if I can get them from JackTech. I sent an email to [email protected]

I'll keep all posted.

 

[wtd]

JB Tools gave me three options, which did not include giving me the parts. So I'm trying to see if I can get them from JackTech. I sent an email to [email protected]

I'll keep all posted.

I would definitely contact Jack Tech since JB Tools doesn't seem to want to help you. I can't image what options they would have given you other than you returning the compressor and they refund your money if they don't want to help you get the parts you need. My replacement parts came out of CA.

 

[oilboy123]

I did just get a response from JackTechUSA. He said they will send me the parts. They were not put into the box at the factory. They obviously knew that they sent some out with parts missing. Very responsive, considering it is Saturday.........

I just resent an email about when I might see those parts. I'll keep this updated. Good to know the parts came out of CA. I was hoping they were not crossing the Pacific Ocean for me........

Thanks

 

[wtd]

I did just get a response from JackTechUSA. He said they will send me the parts. They were not put into the box at the factory. They obviously knew that they sent some out with parts missing. Very responsive, considering it is Saturday.........

I just resent an email about when I might see those parts. I'll keep this updated. Good to know the parts came out of CA. I was hoping they were not crossing the Pacific Ocean for me........

Thanks

Good to hear. I didn't figure that you would have issue with Jack Tech themselves.

 

[wtd]

I did just get a response from JackTechUSA. He said they will send me the parts. They were not put into the box at the factory. They obviously knew that they sent some out with parts missing. Very responsive, considering it is Saturday.........

I just resent an email about when I might see those parts. I'll keep this updated. Good to know the parts came out of CA. I was hoping they were not crossing the Pacific Ocean for me........

Thanks

Did you ever receive your missing parts?

 

[oilboy123]

Did you ever receive your missing parts?

My bad, time got away from me. I did get the tube/spring that connects the wheel/baseplate to the spring compressor. Came within about 4 days.
I still don't know if any other people had the same issue. I'm thinking yes because the guy "family bussiness" seemed very eager to send it with no questions asked. All the way from South Korea. He said they did not carry the part in California.

 

[wtd]

My bad, time got away from me. I did get the tube/spring that connects the wheel/baseplate to the spring compressor. Came within about 4 days.
I still don't know if any other people had the same issue. I'm thinking yes because the guy "family bussiness" seemed very eager to send it with no questions asked. All the way from South Korea. He said they did not carry the part in California.

Thanks for the update. Here is a pretty cool video that Redline Stands did on touring the Jack Tech factory.

 

[oilboy123]

Yes that is a good video. I watched it before.