Me too. Had to have a three way call with them and my bank to verify funds. To prevent fraud I could not provide them with the bank’s number only the name and they had to look it up. Understandable but time consuming.I thought Carvana's process was to make the transaction simple.....
Then they wanted an insurance card with the to be purchased vehicle listed on it. Obviously not something I had. I did have an email from my insurance company showing confirmed policy changes. The bot wouldn’t accept that only a card. Spoke to a representative, they had to check with their higher ups. Yes it was fine since name, VIN and policy number were all listed in the email. They could not access it since the bot had already deleted the attachment. So sent it through email direct to rep, they verified the document was what I was claiming it to be and approved.