I bought a new 2017 Cruze here in Toronto, it has problems that the dealer refuses to acknowledge exist so they won't address them. I thought warranty work was paid for by the factory and dealerships counted on this work to turn a profit but apparently not.
The most obvious example is the PREMIUM 9 speaker Bose entertainment system in my car that is so bad it would be comical if it weren't in my car but someone else's. No mechanical expertise is required to hear it's flaws, maybe I should have had the accountants listen to it rather than the shop foreman.
This begs the question why they don't want to fix it? Is there a sea change underway globally or is it a local (Toronto) thing? I used to visit this dealership regularly for oil changes and marvelled at the number of service advisors checking cars in, there were 9 then, now there are 3.
Dealer shopping for better service is discouraged (your car's history is tracked through the VIN number).
I contacted GM Canada in Oshawa and was blown off next day by the "Ambassador" who said she had talked to the service manager and I could go suck an egg for all she cared, but she was polite.
I received an e-mail from Chevrolet Galactic HQ in Michigan curious about how my experience with Oshawa went. I left no doubt in their minds. Patiently waiting their reply.
The most obvious example is the PREMIUM 9 speaker Bose entertainment system in my car that is so bad it would be comical if it weren't in my car but someone else's. No mechanical expertise is required to hear it's flaws, maybe I should have had the accountants listen to it rather than the shop foreman.
This begs the question why they don't want to fix it? Is there a sea change underway globally or is it a local (Toronto) thing? I used to visit this dealership regularly for oil changes and marvelled at the number of service advisors checking cars in, there were 9 then, now there are 3.
Dealer shopping for better service is discouraged (your car's history is tracked through the VIN number).
I contacted GM Canada in Oshawa and was blown off next day by the "Ambassador" who said she had talked to the service manager and I could go suck an egg for all she cared, but she was polite.
I received an e-mail from Chevrolet Galactic HQ in Michigan curious about how my experience with Oshawa went. I left no doubt in their minds. Patiently waiting their reply.