I’m done buying Whirlpool made washing machines. If you were to get the lid fixed, the direct drive system isn’t far from going out.
I would get rid of it and buy a traditional top loader from GE.
Yeah, I can understand that ... but ... if it matters, as I just learned recently, Whirlpool is still an American company. GE is now Chinese owned by Haier and I rather give Whirlpool the edge, more so because all these machines have issues now, its a roll of the dice.
I think like any of these washers, people get hung up on marketing and electronics, fancy lids, front loaders, words like "direct drive" ect, ect.... My wife and I never understood what is so glorious about a nice looking machine to clean your underwear but whatever. Washing machines have been around forever but marketing has people spending huge bucks to wash underwear ... *LOL*
Its just I am been in so many homes and so many people who have issues with this stuff and my plain old Top Loading Whirlpool Elite washer and dryer has now been running trouble free for 15.5 years, which is amazing. In fact I want to replace them just "because" but my wife says no. They still look like new too.
Anyway for me personally Ill stick with Whirlpool over Chinese (GE) brands but I understand if you get burned wanting to switch as long as you know you can with them too. I would contact Whirlpool over this personally but all these front loaders are pretty much crap anyway and OMG, if you want to stay away from one brand forever it would be Samsung. Again, marketing, they make great TVs so people buy their washers and the headaches begin.