Bizarre Experience At AAP

I used to almost exclusively shop at Advance Auto Parts but I had a set of brake pads wear quicker than they should and wear unevenly. I used a 15% off code online as a year and a half back I think they were lifetime pads. I had to order online for the deal which was weird. Apparently AAP (According to a couple of managers) doesn't link their online orders to their store which is odd as I had to pick them up in store. Of course I didn't keep the receipt.
If it makes you feel any better, the warranty claim may be rejected for any reason. I bought a set of assembled brake calipers with 'limited lifetime warranty' right before the parts were rebranded to Carquest. Four years later, one caliper seized after less than 10K miles. Since it was during covid, it was untouched because I don't drive that car much anyway. After covid, I took the caliper back to AAP and the employee said it has been too long so it's all wear and tear, which is not included in the limited lifetime warranty. He also offered to read me the definition of the limited part. I personally don't think it should be called a lifetime warranty if time is the disqualifying factor.

Most of my parts were bought from AAP, so now they don't have warranties I thought they have. So, I will not buy anything from AAP again and will probably go to Napa for immediate parts needs and Rockauto for everything else.
 
Many stores don't want to allow photography. Maybe it's to prevent competition price checking/ shopping. Maybe it's to "protect" their employees, or stave off unionizing. Maybe it's their property and they simply feel like it.

I take cell phone pics of the nuts and bolt shelf labels at Lowes and HD. Makes checkout faster. Haven't been called out on it.
 
Many stores don't want to allow photography. Maybe it's to prevent competition price checking/ shopping. Maybe it's to "protect" their employees, or stave off unionizing. Maybe it's their property and they simply feel like it.

I take cell phone pics of the nuts and bolt shelf labels at Lowes and HD. Makes checkout faster. Haven't been called out on it.
Thete are secret shoppers out there hired by private companies and corporate headquarters. Maybe they thought he was one of those.
 
Thete are secret shoppers out there hired by private companies and corporate headquarters. Maybe they thought he was one of those.

When I worked retail they always had a mystery shopper asking crazy questions or requests.
 
Not the first weird event at AAP. I used to go to our local one, loved chatting with Randy, an older guy whose daughter was an F-15E WSO.

Since Randy retired, there are a bunch of bozos working there.

Had a manager get upset with me for pouring used Transmission fluid in the waste oil container. He yelled at me, told me I had “contaminated” the container, the he would have to pay big fines, and on and on, then told me I should know better.

He told that it was posted on the container.

I waited for the tirade to end. Then suggested that we walk back, and look at it together.

It said, “Engine oil, gear oil, transmission fluid only. No brake fluid or coolant”.

He didn’t even apologize for being so wrong…
 
Not the first weird event at AAP. I used to go to our local one, loved chatting with Randy, an older guy whose daughter was an F-15E WSO.

Since Randy retired, there are a bunch of bozos working there.

Had a manager get upset with me for pouring used Transmission fluid in the waste oil container. He yelled at me, told me I had “contaminated” the container, the he would have to pay big fines, and on and on, then told me I should know better.

He told that it was posted on the container.

I waited for the tirade to end. Then suggested that we walk back, and look at it together.

It said, “Engine oil, gear oil, transmission fluid only. No brake fluid or coolant”.

He didn’t even apologize for being so wrong…
It's interesting they don't take brake fluid. I've been adding it to my used engine oil for years.

"Is this used engine oil?" "Yes."
 
It's interesting they don't take brake fluid. I've been adding it to my used engine oil for years.

"Is this used engine oil?" "Yes."
I’m not sure why. But it’s a common prohibition here.

I don’t mix it.

I store it in the used brake fluid containers, and drop it off at our city Hazmat desk/shed at the landfill next time I’m making a run down there.

The City of Virginia Beach makes it easy. The landfill is open Tuesday-Saturday. The Hazmat site is open during normal hours, so, paint, solvents, fluorescent bulbs, brake fluid, etc. can be dropped off conveniently.

They take used motor oil as well, so, often, if I am making a run down there, I just bring it all, and I don’t have to deal with morons, like the AAP manager.
 
I’m not sure why. But it’s a common prohibition here.
They sell it to recycling, so my guess is “Engine oil, gear oil, transmission fluid are hydrocarbons, and antifreeze and brake fluid are alcohols, they don't want them mixed, or whomever is taking them, likely to burn, doesn't want it mixed? Just a guess.

South Carolina County recycling centers are required to take this stuff. They charge us like a nickel a quart in store to cover the cost. They have a separate tank for coolant. Not sure where the brake fluid goes?
 
I’m not sure why. But it’s a common prohibition here.

I don’t mix it.

I store it in the used brake fluid containers, and drop it off at our city Hazmat desk/shed at the landfill next time I’m making a run down there.

The City of Virginia Beach makes it easy. The landfill is open Tuesday-Saturday. The Hazmat site is open during normal hours, so, paint, solvents, fluorescent bulbs, brake fluid, etc. can be dropped off conveniently.

They take used motor oil as well, so, often, if I am making a run down there, I just bring it all, and I don’t have to deal with morons, like the AAP manager.


That is a time where you buy that guy a shirt like this one….

IMG_0498.webp
 
I was having a battery slow charged at the AAP. Came to pick it up this morning.

I noticed there were a dozen different used batteries available so I decided to try to take a picture so that I could remember the sizes.

The associate told me I couldn't do it. I told him that it was my own phone and I wasn't doing anything other than using the picture to remind me what sizes were available. He just started staring me down for a good thirty seconds.

I didn't take the pic but I'm definitely not going back. As someone who has spent thousands there I'm frankly shocked that they would bother me. Maybe they wanted to make sure folks weren't aware of their prices, but the used batteries are still a pretty good deal at $42.
I'd ask if it was store policy and where the "no pix or video" signs were that I must've missed. No signs, I'd go on with taking pix if I wanted to. If they have policies customers are not made aware of then it's their problem. If they become aggressive with threat of physical altercation then warm them you will call cops and turn on video recording; tell them you don't want problems but their behaviour may be considered an assault with legal consequences.
 
Thete are secret shoppers out there hired by private companies and corporate headquarters. Maybe they thought he was one of those.
Nope. They know me. The manager and I are friends. The fellow is pretty much the only one who would take the job that is older than 25.

She's stuck with him!
 
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I see an occasional used battery at my O'Reilly locations.

As for this thread, I'd take the pic anyway and tell them they're welcome to call the police.

Nothing should be "secretive" on the retail floor of a major chain store.
 
It doesn't mean they can stop you.
This.

The most they can do is ask you to leave and call law enforcement to claim you are trespassing. It is private property but I find it dubious that corporate would be excited about police cars showing up for a guy taking pictures.

I would like to see AAP's official written policy prohibiting pics.
 
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