BHopkins,
I can t answer all your questions but I can answer some. Just be aware that my experience is from the tire manufacturer's point of view, but what I am commenting on is based on people talking to me about their experience as well as my trying to deal with those experiences.
I am warning you that I am NOT a fan of ordering tires over the internet unless you have to. And if you read below, you'll see why.
Originally Posted By: BHopkins
....... It seems that the shop would tend to treat you as a second class customer, after their loyal customers, who buy tire from them......
There are some that truly act that way. This can be a problem. Obviously selecting a shop that will work with you is important. But even then, when push comes to shove, theirs a certain amount of loyalty involved and it can quickly evaporate.
Originally Posted By: BHopkins
.......Second, how do you get warranty service?.......
This is where it hits the fan. Officially, the warranty should to go through the selling dealer. You can sometimes get the mounting dealer (or some other dealer) to do it, but there are a ton of bad experiences doing it this way, that says internet warranty doean't work very well.
Originally Posted By: BHopkins
....... I usually buy road hazard warranty with my tires, and it pays off. If you get a damaged tire that cannot be repaired, who warrants it?.....
There are 2 different road hazard warranties - one through the tire manufacturer and one through the dealer. In the case of the manufacturer road hazard warraty, in theory it can be taken care of by any dealer that carries the product 9and there are way around that, too!)
But in the case of a dealer issued road hazard warranty, you absolutely will not find any other dealer honoring that warranty.
Originally Posted By: BHopkins
.......If Tire Rack, how does that work? Obviously, you want to get back on the road immediately.....
Tire Rack doesn't sell its own road hazard warranty, so we are only talking about the manufacturer's road hazard warranty - and that is usually taken care of through a local dealer, not the internet retailer. But this can create problem, in that some dealers truly resent having to deal with warranty of tires they did not sell.
Originally Posted By: BHopkins
.......Third, if you get an issue such as a bad balance, isn't there an issue with the shop and Tire Rack both blaming the other? ......
Absolutely. Even worse is when the mounting shop damages the tire in mounting - you should watch the finger pointing that takes place. I've been involved with a couple of those. It can get nasty very quickly. No one comes out of those without some stink on them.
Originally Posted By: BHopkins
.......Last, what about ongoing services that are typically provided from a tire shop, such as free rotation and balance? Flat repair? Is a tire shop really that excited about providing such services on tires that were bought elsewhere?......
You are absolutely right. Mounting dealers are NOT going to do those things for you for free, unless they do it for EVERYONE for free. Some do, but most don't.
Originally Posted By: BHopkins
.......These are the sort of questions that have always kept me from ordering tires.
If I didn't get my discount by ordering through the internet, I would go to the local dealer to buy tires. It's bad enough having to deal with a warranty situation, but to deal with one where there are 4 parties involved is beyond complex.