Deontologist
Thread starter
There's a lot of circumstantial evidence and I'm just not really the type of person to argue or accuse unless there's something provably wrong. Then there's going to be a problem with me.Yeah, most leak some fluid when the shafts are pulled. How much varies a lot by manufacturer.
As for axle nut torque you're probably ok now but the first time if the tech was rushed he may have failed to tighten one side or thought and he did and could have even quickly staked it and thrown the wheel on. There's obviously no way to know now on the side that was re-done.
Anyway I don't mean to be so harsh on your shop but there are a lot of holes in their story. However you're the official on the field so if your call is that they're honest and well-intentioned, then that's the call that stands
I just hate that everything is circumstantial at best.
They really seem like decent people and I chatted with them a bit after picking up my car and I don't see them as the type of people to intentionally pull a fast one. That being said, I'm sure that I could have been deceived by their outward demeanor.
They do seem to be a good shop, and I'm saying that off the strength of their Google reviews, their Yelp reviews, their BBB reviews, the local newspaper reviews, the Facebook reviews, and even Reddit reviews, and they are exceptionally busy. I suppose there's a chance they could have faked all those aforementioned reviews and paid some sort of bot army to write hundreds of glowing reviews, and paid to have all the bad reviews scrubbed (there's hardly a single bad review other than a handful of complaints about wait time), but I suspect that it's more likely that the bulk, if not all, of the reviews are organic, and I do highly suspect that the issues I've experienced had more to do with an overwhelmed shop that literally everyone in the city wants to visit because they're so highly rated. Maybe I'm just the one guy who fell through the cracks of an extremely busy but well-meaning place.
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