my cheep TCL A-30 was working fine but not pleased with AirVoice except their price, so shopping for a better model, just because i picked another TCL a 10 PRO + found one just under $200 from BestBuy. got it shipped to store + picked it up, no offer to setup or even show about it, got home + unlike other phones there was no home screen to start + setup my MVNO APN's so back to store + they got a home page on it, back home to add my APN setup + sim card from my new provider RedPocket, everything looks normal BUT no ringtone or calling in or out!! I a am learning but not that phone savy yet + searching i tried some of the suggestions BUT NO workie + considering a warranty claim as i picked it up early Feb 2023 so no store return so i gotta go thru TCL a pain for sure!! a hard reset was mentioned among other stuff + with nothing stored on phone i am thinking about it. the RedPocket sim in my other phone a TCL A30 works as it should but not in the TCL 10 pro also on the approve GSMA list. suggestions greatly appreciated + thanks in advance