This morning I went to walmart to get 4 New tires for my beater 95 Prizm. They had Goodyears on rollback for $50 (185 65r14). That is the same price for Chinese tires at the other local tire shops. Anyway, the cashier says they have 7ea. I told him I needed just 4 and there is a stack of 4 of those specific tires sitting there and I pointed at them. He printed a receipt and told me to come back in about an hour and a half. I come back pick up the car and drive home. I get out to check out the tires and they are cheap Douglass tires on. I call the store and asked what's up with these tires. The same cashier puts me on hold. After like 10 minutes being on hold in just start driving back there. The cashier did not apologize, he says they will take the Douglass tires off and put the good years on. Still no apology or explanation. I go out to the garage and watch the workers install the correct tires this time. One of the workers asked the cashier what to do with the Douglass tires (I put about 10 miles on them); the cashier's says , "they are a still new, put them back on the rack. I told them I want a receipt with the correct info on them. He printed it out and got out of there. The attitude of the cashier makes me feel like they deliberately tried to cheat me with the cheaper tires. If I made a mistake like that, the first thing I would do is say that I was sorry for the mistake and inconvenience. My next tire purchase will not be at Wal-Mart.
bad experience at walmart
- Thread starter barkingspider
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Lucky you got righted in the end with the correct tires!
I prefer dedicated tire shops.
I prefer dedicated tire shops.
You bought new tires for your car and didn't inspect them before you drove away? DOH?
Originally Posted By: Doog
You bought new tires for your car and didn't inspect them before you drove away? DOH?
It was Sunday morning and I did not want to hang out at Wal-Mart longer than I had to. I know, I should have checked before driving off. Lesson learned for me.
You bought new tires for your car and didn't inspect them before you drove away? DOH?
It was Sunday morning and I did not want to hang out at Wal-Mart longer than I had to. I know, I should have checked before driving off. Lesson learned for me.
The Wal-mart employees mostly likely had no intention of cheating you. People working at Wal-mart at poverty level wages have no incentive to cheat customers, however some of them could care less about providing quality service. So getting the wrong tires was almost certainly a mistake produced by employees just going thru the motions working for an employer that only cares about profits, they don;t care about customers and certainly not about employees working dead end low paying jobs.
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It's Wally. At least you got it resolved.
Originally Posted By: mrsilv04
So, which tires did the first receipt list?
We know that you didn't look at the tires... did you look at the receipt?
The first print out had the tire size and said Trac II. It did not say Douglass. It did not say goodyear. It stated $49.95 per tire which is the price of the Goodyears. The Douglass tire price is less. So they charged me the Goodyear price for the cheaper Douglass. The second print out , I told them to put Goodyear on it. They did.
So, which tires did the first receipt list?
We know that you didn't look at the tires... did you look at the receipt?
The first print out had the tire size and said Trac II. It did not say Douglass. It did not say goodyear. It stated $49.95 per tire which is the price of the Goodyears. The Douglass tire price is less. So they charged me the Goodyear price for the cheaper Douglass. The second print out , I told them to put Goodyear on it. They did.
Goodyear Integs I see...also 49 bucks in my size too!
At that price I'd almost pull the trigger...but then I remember just how bad they are in the winter...
Even for her 11 year old car, I gotta put better all seasons on then that......
At that price I'd almost pull the trigger...but then I remember just how bad they are in the winter...
Even for her 11 year old car, I gotta put better all seasons on then that......
they dont care most of them working there just do whatever is easier for them if it was a private tire shop them maybe
Get online at Walmart.com and write a complaint. Be kind when writing but, be direct!!!
I have done this several times with great satisfaction when I was contacted by the store mgr. or dist. mgr.
I explained my situation from the service dept and the mgr. made sure that I was happy in the end! My indivdual stories are long so, I won't go there
I also explained that I have been a W*M customer for over 25 years and do more than use the Auto Dept.
I have done this several times with great satisfaction when I was contacted by the store mgr. or dist. mgr.
I explained my situation from the service dept and the mgr. made sure that I was happy in the end! My indivdual stories are long so, I won't go there
I also explained that I have been a W*M customer for over 25 years and do more than use the Auto Dept.
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Originally Posted By: Char Baby
Get online at Walmart.com and write a complaint. Be kind when writing but, be direct!!!
I have done this several times with great satisfaction when I was contacted by the store mgr. or dist. mgr.
I explained my situation from the service dept and the mgr. made sure that I was happy in the end! My indivdual stories are long so, I won't go there
I also explained that I have been a W*M customer for over 25 years and do more than use the Auto Dept.
This! The store's manager (they never seem to actually be present) hears about it from his regional manager....legitimate complains about a store can affect the regional manager and store manager's yearly bonus.
Get online at Walmart.com and write a complaint. Be kind when writing but, be direct!!!
I have done this several times with great satisfaction when I was contacted by the store mgr. or dist. mgr.
I explained my situation from the service dept and the mgr. made sure that I was happy in the end! My indivdual stories are long so, I won't go there
I also explained that I have been a W*M customer for over 25 years and do more than use the Auto Dept.
This! The store's manager (they never seem to actually be present) hears about it from his regional manager....legitimate complains about a store can affect the regional manager and store manager's yearly bonus.
This is a classic "bait and switch" routine. In my state (PA), this is quite illegal. About 30 years ago, the same happened to me at a local tire store. I paid for advertised brand name tires shown in a newspaper ad. As soon as the car came out, I saw that they had put on cheaper tires. When I brought it to the manager's attention, he said that those were the tires I was going to get. My response to hime was that he and I were going to take a ride to the police station down the block where I was going to prefer charges under PA's bait and switch laws. The car was immediately put back in the shop and the correct tires installed.
So don't be too willing to say that this was just an accident from a low paid employess.
So don't be too willing to say that this was just an accident from a low paid employess.
Originally Posted By: barkingspider
Originally Posted By: mrsilv04
So, which tires did the first receipt list?
We know that you didn't look at the tires... did you look at the receipt?
The first print out had the tire size and said Trac II. It did not say Douglass. It did not say goodyear. It stated $49.95 per tire which is the price of the Goodyears. The Douglass tire price is less. So they charged me the Goodyear price for the cheaper Douglass. The second print out , I told them to put Goodyear on it. They did.
It's Douglas Trac II, receipt did say the correct tires they had put on. It's not intentional, I worked at Walmart, like the other guy said those employees get nothing out of cheating you.
Yes write a proper online complaint, it will affect the managers yearly bonus and trust me, that employee will get written up and more then hear about it...that I promise you
Originally Posted By: mrsilv04
So, which tires did the first receipt list?
We know that you didn't look at the tires... did you look at the receipt?
The first print out had the tire size and said Trac II. It did not say Douglass. It did not say goodyear. It stated $49.95 per tire which is the price of the Goodyears. The Douglass tire price is less. So they charged me the Goodyear price for the cheaper Douglass. The second print out , I told them to put Goodyear on it. They did.
It's Douglas Trac II, receipt did say the correct tires they had put on. It's not intentional, I worked at Walmart, like the other guy said those employees get nothing out of cheating you.
Yes write a proper online complaint, it will affect the managers yearly bonus and trust me, that employee will get written up and more then hear about it...that I promise you
As a former Wal-Mart Tire + Lube Express employee (Don't flame, LOL), my two cents is to stay FAR away. I've seen the horrors first hand. The only thing I think they do halfway right is batteries. But even that is up for debate. And I would definitely install myself. Stay away from Douglas, I don't think I've ever seen one that lived up to its claimed mileage.
One of many horror stories:
While I worked there, my store was short staffed. For months they advertised they were hiring technicians. After about four months without a single applicant, the store manager decided to make a CART PUSHER a technician. I didn't pre-judge. When he asked where the oil went on the car, I threw up a red flag. When he started a car without permission, while it had no oil in it, and another technician almost had his hands taken off, I quit.
One of many horror stories:
While I worked there, my store was short staffed. For months they advertised they were hiring technicians. After about four months without a single applicant, the store manager decided to make a CART PUSHER a technician. I didn't pre-judge. When he asked where the oil went on the car, I threw up a red flag. When he started a car without permission, while it had no oil in it, and another technician almost had his hands taken off, I quit.
You should have looked closer at the receipt when they printed it out and told you to come back in an hour and a half.
One must remember that the employees do not make a commission at WalMart. With that being said, why on earth would they deliberately put on a cheaper set of tires? Give them the benefit of the doubt and chalk it up as an honest mistake. It was corrected when it was pointed out to them and they didn't make a fuss about it.
Now, I'd be more worried about the correct torque on the lug nuts...
One must remember that the employees do not make a commission at WalMart. With that being said, why on earth would they deliberately put on a cheaper set of tires? Give them the benefit of the doubt and chalk it up as an honest mistake. It was corrected when it was pointed out to them and they didn't make a fuss about it.
Now, I'd be more worried about the correct torque on the lug nuts...
I wouldn't raise too much of a fuss.
Put yourself in the walmart employee shoes. Probably not the best gig to work, just trying to pass time and punch a clock.
Don't expect too much from them.
If you want good service, go to discount tire.
I'd rather pay more and go to discount.
Put yourself in the walmart employee shoes. Probably not the best gig to work, just trying to pass time and punch a clock.
Don't expect too much from them.
If you want good service, go to discount tire.
I'd rather pay more and go to discount.
WalMart is a mass retailer. Look at how their set up is:
You walk in, select what you want, and check out. no interaction with an employee is needed. In fact, employees are there to stock the shelves and check you out - no expertise implied or needed. Why should their tire shop be any different?
You walk in, select what you want, and check out. no interaction with an employee is needed. In fact, employees are there to stock the shelves and check you out - no expertise implied or needed. Why should their tire shop be any different?
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