Customer ran over something on the road and the vehicle was not drivable. Tire was sticking out.
Vehicle was towed to a shop recommended by the tow truck driver since their normal mechanic did not have availability.
Shop inspected vehicle and recommended replacing a passenger rear lateral arm, lower control arm, both rear shocks and a 4-wheel alignment. Customer approves all work and the vehicle is repaired and picked up.
Vehicle goes to their normal mechanic a week later for an oil change and during inspection, their mechanic finds both front lower control arm bushings to be worn out. Customer said other shop never informed them of this issue during the repair process.
Questions for the group:
1) If a vehicle is towed into a shop for a suspension-related concern from the passenger rear corner, is it reasonable to expect for the entire suspension to be inspected?
2) Would you expect a shop to perform a complete suspension inspection before performing an alignment?
3) In this situation, does the customer have a right to be dissatisfied with the shop that performed the suspension repairs and alignment?
Vehicle was towed to a shop recommended by the tow truck driver since their normal mechanic did not have availability.
Shop inspected vehicle and recommended replacing a passenger rear lateral arm, lower control arm, both rear shocks and a 4-wheel alignment. Customer approves all work and the vehicle is repaired and picked up.
Vehicle goes to their normal mechanic a week later for an oil change and during inspection, their mechanic finds both front lower control arm bushings to be worn out. Customer said other shop never informed them of this issue during the repair process.
Questions for the group:
1) If a vehicle is towed into a shop for a suspension-related concern from the passenger rear corner, is it reasonable to expect for the entire suspension to be inspected?
2) Would you expect a shop to perform a complete suspension inspection before performing an alignment?
3) In this situation, does the customer have a right to be dissatisfied with the shop that performed the suspension repairs and alignment?
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