Hello All,
I'm in the UK so our laws here are a bit different. I am considering attempting to return/reject my current daily driver. Alternatively I should be able to sell/part ex it for what I purchased it for brand new 11 months ago.
The car itself is a Vauxhall Insignia (Buick Regal with a different badge) which has a 1.5 litre 3 cylinder diesel engine which is basically a duramax 3.0 with the centre 3 cylinders chopped out. It even had the belt driven oil pump!
The car has been to the dealer for various issues since I purchased it...
09/03/2022 - 1 Day
The speed limit notification system was stuck in KMH, the boot was hitting the bumper when closing and the centre console trim was bubbling and lifting. They reset the speed limit warning system which didn't fix the fault, adjusted the boot which didn't fix the fault and ordered a new centre console trim.
05/05/2022 - 1 Day
Centre console trim replaced during which they damage another piece of trim around the gearstick which they outright denied. They also finally did a software update on the instrument cluster to fix the speed limit notification.
23/06/2022 - 1 Day
Noticed the car has damage on the rear bumper again from the boot hitting it and the engine is rattling when hot. They refused to touch the boot because I now have a towbar fitted and the bumper had been off for fitting. My colleague also has an Insignia and his boot is also hitting the bumper, so clearly nothing to do with the towbar installation. They were unable to get the engine to rattle despite me giving them specific instructions on how and when it happens.
04/07/2022 - 1 Day
Arrived to the dealer with my engine rattling. Called the service advisor out to listen to the noise and went back over exactly how to make the rattle happen for diagnosis. They were unable to get the car to rattle in the workshop. Made arrangements to book the car back into the dealer on the 18th July with a tech waiting to come straight out to listen to the rattling and take the car straight in for diagnostics. Courtesy car was booked out for 1 week to allow time for diagnosis and rectification.
18/07/2022 - 1 Day
Arrived to the dealer, no tech was available to listen to the rattling. Instead a workshop controller came out to listen and was told the tech won't be looking at the car for a few hours. Later on that day I had a phonecall to say there was a mistake in booking the courtesy car and to come pick my car up by 5pm. They weren't able to make the car rattle in the workshop. Car booked back in for the 26th July with the promise that a tech would be available for when I drop off the car to come listen to the issue and get straight on with diagnosis.
26/07/2022 - 4 Days & Counting
Arrived to a dealer with a tech waiting to hear to the noise. From what I can work out they've now had the car for 4 days, have no real idea what the noise is and are waiting for approval from Vauxhall to start stripping the engine.
Am I right to be fed up with this car or am I overacting and impatient?
I'm in the UK so our laws here are a bit different. I am considering attempting to return/reject my current daily driver. Alternatively I should be able to sell/part ex it for what I purchased it for brand new 11 months ago.
The car itself is a Vauxhall Insignia (Buick Regal with a different badge) which has a 1.5 litre 3 cylinder diesel engine which is basically a duramax 3.0 with the centre 3 cylinders chopped out. It even had the belt driven oil pump!
The car has been to the dealer for various issues since I purchased it...
09/03/2022 - 1 Day
The speed limit notification system was stuck in KMH, the boot was hitting the bumper when closing and the centre console trim was bubbling and lifting. They reset the speed limit warning system which didn't fix the fault, adjusted the boot which didn't fix the fault and ordered a new centre console trim.
05/05/2022 - 1 Day
Centre console trim replaced during which they damage another piece of trim around the gearstick which they outright denied. They also finally did a software update on the instrument cluster to fix the speed limit notification.
23/06/2022 - 1 Day
Noticed the car has damage on the rear bumper again from the boot hitting it and the engine is rattling when hot. They refused to touch the boot because I now have a towbar fitted and the bumper had been off for fitting. My colleague also has an Insignia and his boot is also hitting the bumper, so clearly nothing to do with the towbar installation. They were unable to get the engine to rattle despite me giving them specific instructions on how and when it happens.
04/07/2022 - 1 Day
Arrived to the dealer with my engine rattling. Called the service advisor out to listen to the noise and went back over exactly how to make the rattle happen for diagnosis. They were unable to get the car to rattle in the workshop. Made arrangements to book the car back into the dealer on the 18th July with a tech waiting to come straight out to listen to the rattling and take the car straight in for diagnostics. Courtesy car was booked out for 1 week to allow time for diagnosis and rectification.
18/07/2022 - 1 Day
Arrived to the dealer, no tech was available to listen to the rattling. Instead a workshop controller came out to listen and was told the tech won't be looking at the car for a few hours. Later on that day I had a phonecall to say there was a mistake in booking the courtesy car and to come pick my car up by 5pm. They weren't able to make the car rattle in the workshop. Car booked back in for the 26th July with the promise that a tech would be available for when I drop off the car to come listen to the issue and get straight on with diagnosis.
26/07/2022 - 4 Days & Counting
Arrived to a dealer with a tech waiting to hear to the noise. From what I can work out they've now had the car for 4 days, have no real idea what the noise is and are waiting for approval from Vauxhall to start stripping the engine.
Am I right to be fed up with this car or am I overacting and impatient?
