We booked a hotel from hotwire it was supposed to be comparable to a Howard Johnson or a comfort inn which was Good enough for us what they ended up giving us was America's best value in and I looked up the reviews and they were absolutely horrific. So I requested my reservation be moved which I know they typically don't do they did give me the money back in the form of hot dollars but I lost my 12% discount code and $40 for the cancellation fee and then trying to get it solved and worked out and talk to somebody about it is about impossible. I've always had good luck with them until this go around. On top of that I had to spend an additional $94 to get a different hotel that was cheaper than the original one I went for yet with the fees is what $94 more. There customer service is absolutely appalling. I will likely take my business elsewhere going forward.