Any truth that a service dept will take care of you

[DuckRyder]

Originally Posted by Hootbro
It does not take a Rocket Surgeon degree to see that you will be treated based on the relationship you have with the dealer. Whether it is transparent will vary.

While a dealer maybe contractually obligated per their franchise agreement with the automaker to take in any warranty work regardless of where bought, do not be surprised if paid non-warranty work and bought there warranty work customer to take priority.

Also, in those rare occasions where help with a "goodwill fix" for something that is outside the margins of warranty coverage, the dealership is not going to go out of their way for customers that bought elsewhere and/or does not have history of paid schedule maintenance done by said dealership.

I am sure the Outhouse internet lawyers will tell you that the dealership cannot do this or that and they have to do this or that, but the decision making is not always done in transparency and they will not be there hoofing the legal bill for you to make the dealership do otherwise.


Exactly right.

It falls under relationship with the dealer, but if you only show up for the occasional recall/warranty work or show up with a brand new car you bought somewhere else, a laundry list of OCD complaints and are a horses rear about it, you can expect it to be a while...

 

[Dave9]

Originally Posted by cb_13
Originally Posted by Dave9
^ $85 seems about right while they already have the vehicle in the bay and administrative/logistics for a vehicle service no matter how much more service they sell, but I for one would find it disturbing that they're messing with my brake fluid reservoir and who knows what else when I just wanted an oil change, unless they had advertised it as a some kind of comprehensive vehicle inspection, which I'd politely decline. That is always something to keep in mind, that unless you tell them not to, they're probably looking for something to up-sell.


Then you need to tell them to drain it,fill it and ship it out the door. Most shops will not perform an oil change without performing a check over of the vehicle. It can be a liability if a shop sends a car out with missing lug nuts or brakes metal to metal without advising the customer.


That is untrue. There is no liability if a vehicle comes in with a problem and leaves with the same problem, that the shop was not tasked to repair. The shop has no authority to do more than authorized. The shop has no authority to try to hold a vehicle hostage. If the shop tries to extort money by threatening to call police, this is illegal in many states. If you have an oddball state with a specific statute that applies, please do share it.