y_p_w
Thread starter
I'm going by what you have indicated is their policy. If that's incorrect, sorry...
Well - just to clarify, when I requested the warranty replacement, I really didn't get anything other than a request for a credit card with a $7.99 authorization and a note saying that I may be required to return the defective one within 60 days (of what date?). Then while I was waiting I thought maybe I was missing something and found this that made it sound like I might need to return it first (at my own expense?):
Where do I send my warranty return?
IMPORTANT NOTE: You must first set up your warranty return prior to sending you product back to ZAGG.
InvisibleShield products - There is no return required for InvisibleShield warranties.
For non-InvisibleShield products such as keyboard, power, and audio, including mophie, BRAVEN, Gear4, and HALO branded products, please write your order number on the outside of the return parcel and send to:
ZAGG, Inc.
Order # __________
6244 Technology Ave
Kalamazoo, MI 49009
United States
Order # __________
6244 Technology Ave
Kalamazoo, MI 49009
United States
That the warranty replacement would come with a return label wasn't stated anywhere, although I'm not complaining about not having to shell out the return shipping.
I am somewhat wondering about sending it via USPS since the capacity is higher than 20 Wh. But the postal clerk didn't even ask and just took it (even sealed with duct tape). It was kind of loose though, but my replacement was shipped in a loose box with one of those sealed air bags where it still shook around. I just sent it back in the original box like that shaking around.