Airline compensation for canceled flights

Joined
Dec 31, 2017
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20,142
Location
SE British Columbia, Canada
There is a rule in Canada that if your flight is cancelled by the airline and you inconvenienced by it, you are due compensation. In May of 2023 Westjet had a pending pilot strike and was winding down flights prior to the strike date. I was in Bermuda, wondering if my flight to Toronto was going to occur on time. It turned out they did not strike and my flight did occur. Dang, I was hoping to get marooned in Bermuda for a few more days. I arrived in Toronto, but my connecting flight to Calgary had been cancelled until the following day. I didn’t feel like lining up at the Westjet counter so I grabbed a hotel on my own. After making it to Calgary I applied to a government website to report the inconvenience and then had to deal with Westjet who tried to deny the claim saying the flight cancellation was due to a “ safety issue”. The feds and Westjet duked it out and just recently, after two years I received an Email from Westjet saying that they had $1000 to pay me. After checking out if this was a scam I hit the button, and bam, $1000 was transferred into my bank account. What sort of compensation against the airlines for flight cancellations have you found?
 
That rule is true here - if it is within the airline’s control, e.g. crew or maintenance.

But lots of people think that airlines control the weather, or that the FAA operates a flawless system, with no delays…

But if it is the weather, or FAA, then it is not within the the airline’s control, and that compensation is not owed.

It is not as simple as “you get $XXX” - and the DOT has rules on the matter.

https://www.transportation.gov/airconsumer/fly-rights
 
I was on a flight once and was pleasantly surprised to learn that they were going to serve a complimentary meal. The flight attendant came by and asked if I was going to have the meal and I asked what my choices were. She replied "yes or no".
 
I was on a flight once and was pleasantly surprised to learn that they were going to serve a complimentary meal. The flight attendant came by and asked if I was going to have the meal and I asked what my choices were. She replied "yes or no".

What was the meal ?
 
How did that $1000 compare to your actual additional costs?

There were some oddball times when airlines reimbursed nearly everything in addition to refunding the fare and then goodwill compensation (points and/or vouchers).

Southwest had the infamous issues around Christmas 2022. They refunded fares, reimbursed for lodging, meals, and alternate transportation. I heard they didn’t pay for pet or child care though. Plus 25,000 rewards points and refunding the fare. That was a pretty large write off for them. It was hard to get flights on other airlines, so many paid for buses, trains, one way car rentals, etc.
 
I was on a flight once and was pleasantly surprised to learn that they were going to serve a complimentary meal. The flight attendant came by and asked if I was going to have the meal and I asked what my choices were. She replied "yes or no".

I flew on Delta last year and had a choice of 1 snack and beverage, so I chose Sun Chips and a cup of Diet Coke on ice on one flight and forgoed anything on the flight home.
 
My two cents as a long time airline guy:

- Yes, you may get compensation (of varying amounts, depending on the class of ticket, flight type, disruption and even your nationality and/or where you bought the ticket (i.e. an American who bought a ticket may not get the same as a European who bought theirs in the EU)

- There are many "outs" for things outside of our control. But even in those cases [my airline at least] will take care of you... (i.e. you flight got diverted due to weather and will overnight a few states over; we will offer you options like rebooking on next available, hotels even buses and rental cars)

- These sound great, but it's really just like insurance built into the pricing. Every single cent to the 'nth degree is analyzed and factored in (Your not actually getting a piece of the CEOs compensation)
 
American kept delaying a flight that was obviously never going to happen, offered $5 meal vouchers, and seats on other flights well into the next day.

They knew the plane was broken, they knew they could not repair it, and they knew exactly how to string along the victims, 58 minutes at a time.

I booked a flight with another airline and was on my way about 8 hours later. I enjoyed my $5 bag of Dorito's.
 
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